Chat Process Executive Opportunity

1 month ago


Ahmedabad, India Uplers Solution Pvt Ltd Full time

PFB the details of the Job Description.
Fresher can apply. Added advantage if you have digital marketing & web services knowledge.
US Shift (Night Shift)

**Designation**: Executive CX

**Experience**: 0 to 1 year

**US Shift **:In between 7 pm to 5:30am (9 hours)

**Role and Responsibilities**
- Provide chat/telephone support by responding to chats/calls in a clear, friendly, professional, and empathetic manner using modern Customer Service language.
- Record customer issues (raise tickets) and take full ownership of closing issues (including following up with internal teams to close them.) You are the customers spokesperson within the organization.
- Take complete ownership in Identifying and isolating root causes of customer issues; follow up internally to have them resolved.
- Inform the customer when their issues are closed and ensure customer satisfaction when closing issues.
- Provide remote support where required, escalating issues to the development team and coordinating to have them closed

**Skills Required**:

- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills

**Mandatory Skills & Knowledge**:

- **Web programming (Word Press), Digital marketing, E-Commerce, CSS, CSS3, HTML, HTML5 & other Web Services**:

- **Graduation / Excellent English Communication skills / Diligent**:

- **Open to work in different shifts**

**Kindly share updated CV for further process.**

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

License/Certification:

- Fundamentals of digital marketing (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9328865193
Expected Start Date: 19/05/2023


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