Customer Service Assistant

3 weeks ago

Navi Mumbai Maharashtra, India AFTERSHOCK Full time

LOCATION - NAVI MUMBAI

EXPERIENCE - 6 MONTHS TO 1 MONTH

1. **Communication**: You'll often be the first point of contact for clients, so excellent communication skills are a must. This involves not only answering inquiries but also actively listening to clients' needs and concerns.

3. **Problem Solving**: Events rarely go exactly as planned, so you'll need to be adept at troubleshooting and finding solutions on the fly. Whether it's a last-minute change in schedule or a technical issue with equipment, clients will rely on you to resolve problems quickly and efficiently.

4. **Customer Relationship Management**: Building strong relationships with clients is key to ensuring their satisfaction and loyalty. This involves not only providing excellent service during the planning stages but also following up after the event to gather feedback and address any concerns.

5. **Attention to Detail**: From keeping track of client preferences to ensuring all logístical details are in place, attention to detail is crucial in event management. Even the smallest oversight can have a big impact on the success of an event.

6. **Flexibility**: Events often involve long hours and unexpected challenges, so being flexible and adaptable is essential. You might find yourself working evenings, weekends, or even holidays to ensure everything goes smoothly for your clients.

Overall, working in customer service at an event management company requires a combination of strong communication skills, problem-solving abilities, attention to detail, and a knack for building positive relationships with clients. It can be a fast-paced and demanding role, but it's also incredibly rewarding to see your hard work result in successful and memorable events.

Pay: ₹10,532.13 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9820012057

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