Dgm - Operations

1 week ago

Bengaluru, India IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. To lead in this new era of technology and solve some of the most challenging problems.

As an Innovation Practitioner, you are responsible for handling finance clients in different industries and across Finance and Accounts.

**Your Role and Responsibilities**
- You will own client engagements / contracts across geographies
- Operations support for establishing processes, metrics identifications and reporting
- You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
- Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
- Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
- Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
- Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met

**Required Technical and Professional Expertise**
- Experience of 12+ years of experience in Finance domain and preferably in a BPO environment
- Validated skills and experience in handling various aspects of Record to Report
- Prior Exposure in having implement ERP or oracle tools in F&A environment
- Ability to exponent and engage multiple customers across the globe and handle critical issues
- Focus on implementation - essential for delivery as per SLAs/ SOW

**Preferred Technical and Professional Expertise**
- A Chartered Accountant or Masters in Business Administration-Finance
- Proven experience in end to end Record to Report process. In depth process knowledge in central finance reporting, management reporting and reports
- Ability to influence people internal/external customers, Operations and Finance partners
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications

IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IB

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