Customer Care Executive
2 months ago
To remain well-groomed as per company policy.Handling telephonic inquiries of the patients and keeping a record of the same.Booking new and follow-up appointments of the patients online and directly in PalashCalling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.Greeting and welcoming the patients/guests/consultants both voice and face-to-face.Assisting patients to fill-up the registration form and then registering patients in PalashCollecting payments and generating receipts for the patients.Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.Following the patient flow as per standards and coordinating the same with other roles in the center.Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.Managing the patients waiting time in peak hoursManaging the clinic ambience and displayEncouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.Obtaining and entering new patient demographicsReviewing all forms for accuracy and completion according to Canter policies prior to acceptingBilling for the patients and closure of account on daily basis before leaving.Collecting feedback forms from the patients and documenting the same. End of the day preparing and analyzing reports to manager.Appointment booking and follow ups for OPD patients.Rescheduling of the OPD appointments.Daily reports sending it to all concern department.
Pay: ₹14,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Experience**:
- Operations: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9000728728
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