Customer Success

1 month ago

Bengaluru, India ExtraaEdge Full time

**About ExtraaEdge**:
Ages ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.

**Here are some key facts about us**:

- Currently used by over 4000 admissions officers and 240 teams across the globe.
- High growth rate.
- Rapid technological advancements. In a short span of 5 years at par with some of the market leaders.
- End to End education-focused, customized tools.

**What we love solving for**:

- Building advanced technology that solves specific business problems and gives the admissions team an edge over their competitors.
- Creating a delightful experience for each user and team to ensure their goals are met.
- Helping admissions & marketing teams grow.

**Here’s what you will be doing at ExtraaEdge**:

- Own overall relationship with assigned clients, which include: Client. Onboarding, increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product.
- Develop and nurture customers for advocacy.
- Work with clients’ aid the customer in achieving their goals.
- Work to identify and/or develop up-sell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Build relationships to further upsell/ generate references & testimonials
- Accountable for the overall health of a Customer

**Is this someone that looks like you?**:

- At least 1 Year of B2B Customer Success experience is a must.
- Excellent written and verbal communication (Regional language fluency must)
- We deeply value building the right culture at ExtraaEdge, and these are a few things that we look for in each hire - Strong ethical CS practices, the ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility
- Having technical experience will be a good add-on
- Should be open for travels at customer locations

**Traits we look for**:
**Samajh**: Has knowledge about the work.

**Neeyat**:Has the willingness to give the best to the job.

**Kabiliyat**: Has the capability to do the job well.

**Compensation**:
As per industry standards for startups.

**The Work Hours and Work Locations**:
**Work Hours**: You are expected to work from 9:30 AM to 7 PM IST. Keep in mind that being a startup, you may have to stretch from time to time depending on your workload and deadlines.

**Work Location**: Pune, Mumbai, Bengaluru, Hyderabad and Delhi

**Benefits of joining our organization**:

- We are an amazing bunch of high-performing, hungry individuals that are on the way to greatness.
- A great culture and environment to thrive in while having fun.
- A platform to let loose your creative wild side and contribute to the company in various different roles like hiring, customer marketing, collections etc.
- A flat 6% incentive on every New Revenue generated.
- Monthly disbursement of incentives against collections.
- Exposure to diverse learning opportunities.
- Since we operate in a niche segment in a young and growing industry of marketing technology there is a constant need for an experimental approach every day.
- Mentorship and coaching from founders to grow skills.
- High learning & growth curve.
- Certifications and Training programme.
- ESOPS are offered after a certain tenure/ contribution within the organization.
- Health insurance policy via Plum.
- People First Organization where we believe in giving opportunity and growing constantly.

**What does the recruitment process look like?**:

- Resume Screening
- 1st Online Interview/F2F Interview with AVP Customer Success
- 2nd Online/F2F Interview with Functional Leaders (Depends on the profile or may skip)
- 3rd Online/F2F Interview with Co-founders
- Reference Checks (Must)

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