Customer Success Associate

3 weeks ago

Bengaluru, India Outsourced well Full time

**Experience**:

- 1+ Years

**Description**

Customer Success Specialist will understand a customer’s business, focus on

driving business and technical value to the customer and deliver an impactful

engagement. They build relationships with key stakeholders, act as an escalation

point for issues that impact client success and create opportunities for optimal

product adoption. As a Specialist your position will be to make sure you aim to

expand our customers’ adoption, retention, and ultimately, success.

**Job Summary -**
- Professionally manage relationships with a portfolio of assigned accounts.
- Build strong relationships with the customers.
- Build and maintain strong, trusted working relationships with key decision
- makers and power users starting from onboarding and throughout the

customer lifecycle.
- Gain a thorough understanding of assigned client’s needs, objectives, and

processes to ensure that they successfully adopt and use the product.
- Identify risks to client success and aggressively/proactively engage the client

whenever there’s an identified retention issue.
- Develop and execute plans for customers who may be at risk.
- Drive resolution of escalated account issues in coordination with Billing,

Support, and other departments.
- Gain and maintain expert knowledge of the product.
- Be a voice for accounts internally and help senior leadership understand

product concerns, shortcomings, and missing features that are retention risks.

**Qualifications**:

- 1 years proven success in Customer Success/Account

Management/Consulting role for a SaaS/product company
- Proven expertise in handling enterprise customers across India.
- Proven track record of building strong executive level relationships.
- Experience with account portfolio planning, management, and prioritization.
- Strong project management capability and ability to multitask.
- High attention to detail and willingness to get “in the weeds” to fix a problem.
- Knowledge of customer success best practices.
- Experience driving client adoption of technology or software product
- Exceptional communication and relationship management skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹24,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 1 year (preferred)

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