Customer Success Associate

2 weeks ago


Bengaluru Karnataka, India HabitNu Full time

U.S.based
Overview

As a Customer Success Representative, you will provide exemplary customer support to HabitNu’s user population. You will become an expert with the user experience and detailed functionality of the HabitNu product, perform issue resolution for users, and execute administrative support tasks with existing or new partner implementations. You will interface with U.S.based users in the digital health industry, a U.S.based customer support staff, and an India-based development team to properly assess, assign, and follow-through on tickets through a helpdesk-style queue. You will work with operations and development leaders to find effective processes and aid in the improvements to ensure a scalable support model.

**Responsibilities**:

- Complete inbound customer support requests for existing customers
- Aid in the implementation of new partners and users
- Troubleshoot and document user issues and bugs for the development team
- Support user onboarding activities including setups, product shipments, and login confirmation
- Setup and maintain LMS-style curriculums using HabitNu’s proprietary features
- Setup and maintain partner organizations
- Other duties as assigned by the manager

**Requirements**:

- B.A or B.S Degree
- 3+ years exp in a customer support role
- Experience supporting U.S.based user populations
- Experience supporting a SaaS cloud-based product
- Proficient in troubleshooting issues remotely in an efficient and complete manner
- Exceptional English language clarity in written and verbal communication
- Experience with data analysis, generating reports, and visual dashboards
- Support U.S. time zones (specifically ET and CT) with as much overlap as possible

Desired
- U.S. healthcare industry working knowledge (public and private insurance)
- Experience with JIRA Service Management
- Experience with JotForm or similar
- Experience maintaining content in a CMS platform
- Spanish Language fluency

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Work Location: In person

Application Deadline: 18/03/2024



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