Customer Service

2 weeks ago


Santacruz Mumbai Maharashtra, India Sports For All Full time

Roles and Responsibilities
- Managing the customer support functions day-to-day activities
- Understand and work on the CRM to ensure data is used accurately for business decisions
- Improving customer satisfaction by continuously improving customer support processes
- Informing the call center about all new information related to services, procedures, and trends
- Using the data in the right manner for tracking performances and improving customer support
- Ensuring that the call center team is trained in all new processes
- Maintaining accurate records and documenting all customer service activities and discussions
- Managing customer escalations in an efficient and timely manner
- Monitoring customer support trends and laying out action plans based on insights
- Proven experience as a customer support team lead
- Top-notch oral, written, and interpersonal communication abilities
- Ability to multitask and prioritize
- Proficiency in Microsoft Office
- 2 years experience in customer support roles
- A good team player

**Salary**: ₹300,000.00 - ₹500,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)


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