Customer Support Executive
2 months ago
Position: Customer Service Executive (Malayalam) and Business Advisor.
Experience: 0-2 yrs
Education: HSC / Graduation or Graduation +
Shift: Day shift
Working Days: 10:00am to 7:00pm, Monday to Saturday
Industry Type: E-commerce
Department: Sales
Functional area: Outbound sales.
Employment Type: Full-time
Role Category: Customer Service Executive (Malayalam) & Business Advisor
Educational Qualification: Any Graduate
Location: Malad, Mumbai
**Job Description**:
Monitor the process: Oversee the entire customer service process and standardize how the organization delivers customer service.
Resolve issues: Respond to customer issues, provide clear instructions to resolve them, and reroute calls to other departments when needed.
Create policies: Develop procedures and policies for effective customer service.
Communicate with customers: Answer customer correspondence, relay product information, and establish a positive rapport them.
Conduct Surveys: Write reports based on customer feedback and satisfaction statistics.
**Requirements**:
Should be fluent in Malayalam language
Minimum HSC pass.
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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