Service Desk Voice
1 month ago
**Skill : L1 Tech Support with** **International Voice (Voice and Accent Round is included)**
**Location-Kolkata**
**Job Description for Service Desk agent**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support per prescribed KB
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Flexible to work in US Shifts, Weekends and Indian Holidays.
**Skill Set***:
- Communication - L1
- Customer Focus - L2
- Organizing and Planning - L2
- Problem Solving - L1
**Requirements**:
**Job Description for Service Desk agent**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support per prescribed KB
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Flexible to work in US Shifts, Weekends and Indian Holidays.
**Skill Set***:
- Communication - L1
- Customer Focus - L2
- Organizing and Planning - L2
- Problem Solving - L1
**Benefits**:
- SALARY : Hike on last drawn salary upto 4.5 LPA
**Job Information**:
Salary
**4.5 LPA**
***
Work Experience
**Experienced**
***
City
**Kolkata**
***
Country
**India**
***
State/Province
**West Bengal**
***
Industry
**IT Services**
***
Zip/Postal Code
**700001
-
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