Service Desk Analyst

1 month ago

kolkata, India BT Group Full time

Walk-in for SERVICE DESK ANALYST role on 21st May 2024 (Tuesday).


21st May 2024 (Tuesday) to BT e-serve India Pvt Ltd.

Time: 9AM to 11 AM.


Carry updated resume and Government photo ID proof.


******** IMMIDIATE joiners are preferred.*********


Address: BT e-serve India Pvt Ltd.

DLF 2, SEZ

PLOT NO II F/1, BLOCK II F,

TOWER B,

7th Floor

RAJARHAT, Kolkata, India

Kolkata-156


Please note that the people who are interviewed in last 3 months should not apply/walk in.


Attributes that are looked upon are:

  • Superb communication skills in English***
  • Ready to join immediately or within a month.
  • Ready to work in 24/7 environment.
  • Minimum Graduate
  • Must have 2-5 years experience of Incident Management.



Experience: 3years to 5years

Knowledge of networking , service desk, receiving international calling customers will be considered as an advantage.


Please share resume first through email at :


What you'll be doing

Service Operations is responsible for providing the end-to-end, day-to-day operation of the systems and tools needed to support the Services.

This is a mission critical customer service which is heavily reliant on the first line customer facing role. The role holder must be trained to hold good (specific) customer business knowledge and the relevant skill set, in order to positively manage all customer interactions in line with the agreed policies, processes and procedures and to meet a number of defined contractual and KPI obligations. This role will need you to manage emails, telephone ingress and queue based systems and also be external and internal customer facing.

You'll be Responsible:

To receive calls from UK based customers and respond to customer service issues in a professional and efficient manner

To make outbound service calls to UK based customer in response to service issues or queries

Managing all email call/request ingress to enable email to be a clean and working method of

placing incidents and requests

To handle customer Incidents/ Service Request which require voice and written contact with the customer.

To ensure that the customer receives an excellent experience through the highest standard of English language interaction over the call

To ensure prompt and accurate response to customer issues

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