Global Voice Professional

4 days ago

India BT Full time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

Ensure the timely implementation, testing and delivery of any ordered service on the Multiple product offerings on BT’s Global Managed Voice Platform, while meeting /exceeding the need of our distributors and ultimately, our end customers.

This is a key voice technical position within the Global Voice Configuration team. The team have the responsibility for the complex data-build, commissioning, solution design support and testing and customer integration for the Global Voice products within the BT Managed Voice portfolio.

Due to the nature of the work the role requires support of Customers and Distributors 24 x 5 x 365, so out of business hours are a normal requirement, depending on the time-zone of configuration support requested with few weekend support to ensure and satisfy customer demand on highest priority.

**You'll have the following responsibilities**

**E2E Function**: The job holder will provide the service delivery function for BT GS managed voice services setting a service obsessed and continuous improvement environment. Ensure a world class service to meet and exceed the demanding expectations of the major corporate market segment for the e2e service journey. This will involve delivering world-class excellence on customer service, service reliability, change management and when needed; taking ownership on reactive faults/escalations.

**Building/commissioning/testing services function**: Eventually delivering customer integration for any of the products defined within the BT Managed Voice portfolio.

**Voice design solutions support function**: Ability to support and consult on any voice design solutions for customer facing teams supporting the implementation phase, or other BT teams for any inlife issues. Implement and support any customer configurations (including non-standard solutions) across the managed voice network elements and systems involved, including any of the Product features and services supported by them.

**You'll have the following skills & experience**

Technical qualifications and strong voice technical background with understanding on Cloud services, SIP. - Mandatory
- Strong working knowledge on Voice Signalling protocols on both Legacy platform and IP Products. Mandatory
- Strong Knowledge and Proven experience on Session Border Controllers (SBC), Juniper, SRX,Telephony Servers, Intelligent Networks, Cisco routers - Mandatory.
- Excellent interpersonal skills and the ability to interface with Customers/ Account teams / External distributors
- Ability to work in diversity both independently and as part of a team.
- Ability to provide technical analysis and write detailed reports.
- Must possess a cooperative spirit and a strong sense of teamwork.
- Understanding on various voice services/platforms including WebRTC, IP SEC, PCI, TLS..etc
- International Voice Network experience, including Asia Pac, Europe and USA.
- Very Strong working knowledge on Voice Signalling protocols on both Legacy platform and IP Products.
- Experience of Configuration and Provisioning on multi media Voice platform.
- Extensive command line and Intelligent Network Interface experience.
- Extensive data-build Management experience.
- Experience on call analysis tools for Global platform.

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

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