Senior Cisco Voice Engineer

2 weeks ago


India Servion Global Solutions Full time
Job Title:

Senior Cisco Voice Engineer

About the Role:

We are seeking a highly skilled Cisco UCCE Engineer to join our team at Servion Global Solutions. As a key member of our voice infrastructure team, you will be responsible for designing, implementing, and maintaining complex Cisco Unified Contact Center Enterprise (UCCE) solutions.

Responsibilities:
  • Design, implement, and maintain large-scale UCCE environments, ensuring optimal performance and reliability.
  • Analyze and resolve complex technical issues related to UCCE, UCCX, PCCE, and third-party call recording platforms.
  • Create MACD files in Cisco UCCE and IPT platforms, as well as troubleshoot ICM/CCMP/CVP/CUIC components.
  • Develop and maintain strong knowledge of VOIP protocols such as SIP, H.323, and MGCP, with a clear understanding of ITIL processes.
  • Stay up-to-date with Cisco Voice network deployment models and understand the functioning of voice network devices.
  • Collaborate with internal teams and external partners to integrate VOIP and Performance Management Tools, leveraging experience with various tools and platforms.
Requirements:
  • Mastery of Cisco UCCE, UCCX, PCCE, and third-party call recording platforms.
  • Excellent troubleshooting skills for ICM/CCMP/CVP/CUIC components.
  • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues.
  • Experience working with VOIP protocols and ITIL processes.
  • Ability to work collaboratively with cross-functional teams, both internally and externally.
About Us:

Servion Global Solutions is a leading provider of customer experience solutions. We empower organizations to deliver exceptional experiences across all touchpoints, enabling them to build lasting relationships with their customers.

What We Offer:
  • A competitive salary range of $100,000 - $120,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous 401(k) matching program, with a company match of up to 5%.
  • A flexible work environment, with remote work options available.
  • Ongoing training and professional development opportunities.
Estimated Salary:

$105,000 per year.



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