Customer Care Executive
5 months ago
**We are hiring**
**Process: Customer Care representative**
**Location: HITEC City, Hyderabad**
**Experience: Minimum 7months of International BPO Experience**
**Qualification: Any Graduate / UG drop. Should not be pursuing regular / part time course**
**2-way cab facility**
**Excellent Communication skill i n English**
**Working Days : 5 days per week / split week off**
**Salary: Upto 4.45LPA Negotiable**
**Shift: ( EU/Middle East//US/UK Shift)**
**US process - Night shift, but agent should be ok with 24*7 / rotational shifts**
**Roles and Responsibilities**:
- Take ownership of customer issues....
- Troubleshoot problems and drive resolutions....
- Escalate unresolved issues to relevant internal teams....
- Collect prompt and accurate customer feedback....
- Document knowledge as solution articles....
- Master the use of a help desk software.
**Salary**: ₹390,000.00 - ₹445,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- International voice process: 1 year (required)
Work Location: In person
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