Customer Care Executive
5 months ago
The Customer Care Executive plays a pivotal role in ensuring exceptional customer satisfaction and maintaining positive relationships with clients. This position involves effectively addressing customer inquiries, resolving issues, and providing high-quality service across various communication channels. The Customer Care Executive represents the company as the first point of contact for customers, demonstrating empathy, professionalism, and problem-solving skills.
**Responsibilities**:
- **Issue Resolution**: Investigate and resolve customer concerns, troubleshoot problems, and provide appropriate solutions while maintaining a calm and helpful demeanor.
- **Product Knowledge**: Develop a comprehensive understanding of the company's products, services, and policies to accurately assist customers and provide relevant information.
- **Documentation**: Accurately document customer interactions, issues, and resolutions in the company's CRM system.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Salt Lake City, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 8910539588
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