Customer Care Executive

5 months ago


Salt Lake City, India BDV Private Limited Full time

The Customer Care Executive plays a pivotal role in ensuring exceptional customer satisfaction and maintaining positive relationships with clients. This position involves effectively addressing customer inquiries, resolving issues, and providing high-quality service across various communication channels. The Customer Care Executive represents the company as the first point of contact for customers, demonstrating empathy, professionalism, and problem-solving skills.

**Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer concerns, troubleshoot problems, and provide appropriate solutions while maintaining a calm and helpful demeanor.
- **Product Knowledge**: Develop a comprehensive understanding of the company's products, services, and policies to accurately assist customers and provide relevant information.
- **Documentation**: Accurately document customer interactions, issues, and resolutions in the company's CRM system.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Salt Lake City, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8910539588



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