Customer Care Executive
5 months ago
**Responsibilities**:
Provide accurate information about products or services, policies, and procedures.
Assist customers in problem resolution, ensuring a positive and satisfactory experience.
- **Issue Resolution**:Investigate and resolve customer complaints, concerns, or issues promptly.
Collaborate with other departments to address and solve complex customer problems.
Escalate unresolved issues to the appropriate channels while maintaining customer communication.
- **Product Knowledge**:Develop and maintain a thorough understanding of company products, services, and processes.
Stay informed about updates, changes, and improvements to effectively assist customers.
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Salt Lake City, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 8910539588
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