Training & Auditboard Adoption Coach

3 weeks ago


Bengaluru, India Superior Group Full time

**Description**
- Role and responsibilities (indicative): _detail out the tasks as much possible_
- _ Quickly learn the tool (AuditBoard) and internalize how to teach use of the tool for audit execution end-to-end (AuditBoard platform experience is a plus but not required)_
- _ Prepare training materials for audit execution as well as new AuditBoard features when they are released_
- _ Build and maintain FAQ repository and other self-serve materials for AuditBoard users to learn the tool_
- _ Conduct live training sessions globally via Zoom_
- _ Serve as a point of escalation for questions regarding the tool from teams around the world_
- _ Maintain tracker of questions and manage internal triage process for issues_
- _ Provide closed-loop feedback to the users who escalated the issue/request for assistance_

**Job Requirements**
- Skill set required: _Learning and development, project management, customer success management, strong communication_


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