Web Support Associate
4 weeks ago
Greetings from 18 Steps Consultants
A leading UK based MNC is looking to hire a Web Support Analyst for thier office in Kochi, Kerala.
The Web Support Analyst will report into the Web Support Team Leader.
**In this role your key responsibilities will be**:
- Manage assigned case workload according to priority
- Provide complex advice and guidance and/or solutions via case logging system/remote access tool
- Identify opportunities for case deflection including trend analysis, creation of knowledge articles and potential product enhancements
- Resolve cases within published Service Level Targets
- Adhere to all Support procedures and quality standards
- Always provide a positive customer experience to ensure customer satisfaction
- Contribute towards team goals and objectives
- Maintain accurate information within our systems
**Essential Skills**:
- Proven analytical and problem-solving skills
- Excel in customer service
- Excellent written and verbal communication skills
- Able to work independently, manage your own time and priorities, giving urgency when needed
**Must be willing to work in UK office hours in HYBRID Mode**
**Salary**: ₹600,000.00 - ₹700,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- UK shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 3 years (required)
- MySQL: 1 year (required)
- JAVA: 1 year (required)
**Language**:
- English (required)
Ability to Commute:
- Kochi, Kerala (required)
Work Location: In person
**Speak with the employer**
+91 7907722853
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