Web Support Associate

4 weeks ago


Kochi, India 18 Steps Full time

Greetings from 18 Steps Consultants

A leading UK based MNC is looking to hire a Web Support Analyst for thier office in Kochi, Kerala.

The Web Support Analyst will report into the Web Support Team Leader.

**In this role your key responsibilities will be**:

- Manage assigned case workload according to priority
- Provide complex advice and guidance and/or solutions via case logging system/remote access tool
- Identify opportunities for case deflection including trend analysis, creation of knowledge articles and potential product enhancements
- Resolve cases within published Service Level Targets
- Adhere to all Support procedures and quality standards
- Always provide a positive customer experience to ensure customer satisfaction
- Contribute towards team goals and objectives
- Maintain accurate information within our systems

**Essential Skills**:

- Proven analytical and problem-solving skills
- Excel in customer service
- Excellent written and verbal communication skills
- Able to work independently, manage your own time and priorities, giving urgency when needed

**Must be willing to work in UK office hours in HYBRID Mode**

**Salary**: ₹600,000.00 - ₹700,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- UK shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 3 years (required)
- MySQL: 1 year (required)
- JAVA: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Kochi, Kerala (required)

Work Location: In person

**Speak with the employer**

+91 7907722853


  • Sales Associate

    3 weeks ago


    Kochi, India Cryofist Aero support llp Full time

    Position: Sales Associate Experience: 6months - 2years **Requirements**: - Willing to work rotational shifts, - Good Communication skill in English, - Attention to details and an eye for high level accuracy, - Multi Tasking skill. Location: Kochi, Kerala **Salary**: From ₹12,000.00 per month Schedule: - Rotational shift Work Location: One location


  • Kochi, India Green Apple HR Solutions Full time

    We are hiring Customer Support Associates for Jewellery Industry for Ernakulam location.Support to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards.Monitor on time delivery of product purchased by online customers.Achieve the online sales target assigned.Verify all the online sale...


  • Kochi, India Kolo Full time

    As a Customer Support Associate, you will be required to: 2. Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels. 3. This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support. 4. Communicating with and...


  • Kochi, India Kolo Full time

    As a Customer Support Associate, you will be required to: 2. Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels. 3. This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support. 4. Communicating with and...

  • Web Developer

    2 months ago


    Kochi, India GM INFOTECH Full time

    Salary : 41-43LPAJob description :We are looking for Web Developer with 2+ years experience for developing websites on Prestashop platform and other in-house softwares in PHP.Responsibilities :- Reviewing technical requirements and adapting those into existing or new Prestashop application- Requirement analysis, database design, coding, testing,...

  • Web Developer

    4 weeks ago


    Kochi, India GM INFOTECH Full time

    Salary : 41-43LPAJob description :We are looking for Web Developer with 2+ years experience for developing websites on Prestashop platform and other in-house softwares in PHP.Responsibilities :- Reviewing technical requirements and adapting those into existing or new Prestashop application- Requirement analysis, database design, coding, testing,...

  • Business Associate

    3 months ago


    Kochi, India Web Castle Media Pvt. Ltd. Full time

    Greetings from WebCastle Media Pvt Ltd!!! We are looking for Business Associate **Required Skills**: Excellent Communication Ability to build and maintain relationships with clients Ability to work well in a team Educational qualification: BCA / B Tech / BSc CS Location: Cochin Immediate joiners preferred Experience : Minimum 1 year **Salary**:...

  • Business Associate

    3 weeks ago


    Kochi, India Web Castle Media Pvt. Ltd. Full time

    Greetings from WebCastle Media Pvt Ltd!!! We are looking for Business Associate **Required Skills**: Excellent Communication Ability to build and maintain relationships with clients Ability to work well in a team Educational qualification: BCA / B Tech / BSc CS Location: Cochin Immediate joiners preferred Experience : Minimum 1 year **Salary**:...

  • Business Associate

    2 weeks ago


    Kochi, India Web Castle Media Pvt. Ltd. Full time

    Greetings from WebCastle Media Pvt Ltd!!! We are looking for Business Associate **Required Skills**: Excellent Communication Ability to build and maintain relationships with clients Ability to work well in a team Educational qualification: BCA / B Tech / BSc CS Location: Cochin Immediate joiners preferred Experience - Minimum 1 year **Salary**:...

  • IT Support Executive

    3 weeks ago


    Kochi, India Pegasus Global Enterprises Full time

    We are looking for an IT Support executive with atleast 1 year of experience to join our esteemed organisation **Responsibilities**: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations,...


  • Kochi, India 18 Steps Consultants Full time

    **Job Overview**: - Post Date: - 19-Mar-2024 - Last Date: - 31-Mar-2024 - Location: - Kochi - Vacancy: - 1 - Job Type: - Full-time - Gender Preference: - Any - Salary: - Max. 5lpa - Interview Mode: - Telephonic & FTF **Associate Service Support Administrator**: - IT - Kochi **Location Details**: - Cochin, Kerala **Salary Details**: - Maximum...


  • Kochi, Kerala, India F9 INFOTECH IT SOLUTIONS PVT LTD Full time

    **Company description** Established in 2021, F9 welcomes you to a fusion of technology products and services. We partner with wide range of global partners and renowned brands to provide first class products and service to our valuable customers. We are engaged in providing Hospitality software solutions & Various IT Solutions to small, medium and...

  • Associate Iii

    3 weeks ago


    Kochi, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

  • Associate Iii

    1 week ago


    Kochi, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

  • Associate Iii

    2 weeks ago


    Kochi, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

  • IT Support

    4 weeks ago


    Kochi, India MADASSERY VENTURES PVTLTD Full time

    **Responsibilities**: - Gofrugal software experience is an advantage - Telephone Support - ensure that store associate questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is...

  • Web Designer

    5 days ago


    Kochi, India WBXBW Full time

    **Job Opening: Web Designer** About WBXBW: WBXBW Technologies is a premier IT service and web development company that specializes in helping businesses explore the online world to drive growth and achieve success. We offer a range of services to help create, maintain, and optimize their online presence, including web design, web development, e-commerce...

  • Associate Iii

    3 weeks ago


    Kochi, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...


  • Kochi, India Chris Johnson Business IT Solutions Full time

    **Roles & Responsibilities**: - Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers...


  • Kochi, India Mozilor Technologies Pvt. Ltd. Full time

    Associate Marketing ManagerAs an Associate Marketing Manager, you will be integral in shaping the growth trajectory of our web-related and SaaS products. This role is ideal for a 'T-shaped' marketer - someone who possesses a broad knowledge of marketing principles with deep expertise in certain key areas.Key Responsibilities:Customer Acquisition: Develop...