Service Support Rep 2

2 weeks ago


Bengaluru Karnataka, India Unisys Full time

**What success looks like in this role**:

- 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy in our contact management system. - Assign incidents and requests to the correct support group. - Act as a single point of contact on incidents and problems logged. - Perform appropriate diagnostics to initiate problem management workflow process. - Provide clients with a reference number for their incident/request. - Understand various media sources that interface with the Service Desk. - Support multiple clients through customer service professionalism and insight. - Become multi-skilled as workload changes occur within the Service Centre. - Champion, implement or support change. - Identify process efficiencies within the Service Centre and to take corrective action to implement change. - Discover and document process and procedures which need to be published to the team or on the Knowledgebase. - Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)

**You will be successful in this role if you have**:

- Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. - 6 months of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. - 6 months IT Service Desk experience. - 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. - Working knowledge of data and voice network concepts - Languages: English and local languages of the countries it supports.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.



  • Bengaluru, Karnataka, India Lowe's Full time

    **About Lowe’s** Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs...


  • Bengaluru, India Unisys Full time

    What success looks like in this role: • 1st Level telephone and other media contact support . • Strive for a high level of first contact resolution. • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. • Accurately document...


  • Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep

    4 weeks ago


    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: Support on 1st Level. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with or without remote...


  • Bengaluru, Karnataka, India Caterpillar Full time

    **Career Area**: Finance **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Bengaluru, Karnataka, India Accentrix Solutions Full time

    Job Title: Customer Support Rep (International Voice Process) Location: Bangalore Company: Accentrix solutions Overview: Seeking Rep for Intl. Voice Process. Manage calls, provide accurate info, collaborate for resolutions. Requirements: Excellent English, customer service exp., problem-solving skills, multitasking, Benefits: Competitive pay, training,...

  • Services Support Rep 1

    2 months ago


    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 1

    2 months ago


    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Demand Generation Rep

    4 weeks ago


    Bengaluru, Karnataka, India AWS India - Karnataka Full time

    Experience in IT sales - Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities - Bachelor's degree or equivalent AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and...


  • Bengaluru, Karnataka, India AWS India - Karnataka Full time

    Experience in IT sales - Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities - Bachelor's degree or equivalent AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious...


  • Bengaluru, India Child Support Foundation Full time

    Providing customer support through chat and resolving issues in real-time. They use a mix of verbal and written communication to provide customers with any help they need. The semi voice process means that the customer service rep handles both voice and non-voice communication channels for customer interactions. **Salary**: ₹15,000.00 - ₹29,000.00 per...

  • Services Support Rep 3

    2 months ago


    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Bengaluru, India Unisys Full time

    **What success looks like in this role**: - **Who we are**: - Our Vision: Enhancing people’s lives through secure, reliable advanced technology. - Our Core Beliefs: - Curiosity: We embrace the unknown and continuous learning. - Creativity: We look past routine ways of doing things. - Client-Centricity: Our clients’ success is our success. Integrity:...

  • Services Support Rep 3

    2 months ago


    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...


  • Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...


  • Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...


  • Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 3

    2 months ago


    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...