Services Support Rep 1

2 months ago

Bengaluru, India Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- **Who we are**:

- Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
- Our Core Beliefs:

- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.

Integrity: We act ethically and honestly.

**Key Responsibilities/Outcomes**:

- Provide support on daily operations issues.
- Perform duties in accordance with account processes and procedures.
- Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment).
- Mentor team members
- Document assigned activities using defined process and timeframes.
- Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff.
- Identify areas for continuous improvement and efficiency in delivery of services.
- Take responsibility for follow-up services or problem escalation.
- Analyze and highlight operations performance.
- Complete and submit reports as requested.
- Support process improvement initiatives

LI-MG2

**You will be successful in this role if you have**:

- Typically requires: Associate's degree, professional certification(s), or license; 5+ years of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level - 12 months - 2 years IT Service Desk experience - 2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks - Working knowledge of data and voice network concepts - Preferred: - ITIL Foundations Certification - Microsoft Desktop Administration certification - Analytical and diagnostic skills - Languages: English and local languages of the countries it supports.

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