Services Support Rep 3

2 weeks ago

Bengaluru, India Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
Support on 1st Level. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with or without remote tools - Consistently achieve First Contact Resolution performance metric - Accurately document calls and cases. - Aware of customer’s time restraints and work within those time limits. - Keep customer aware of resolution steps - if ticket needs to be dispatched. - Follow up Service Centre cases and requests to completion. - Provide clients with problem reference numbers and request numbers. - Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level. - All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis. - Escalate tickets as needed if on-site support is required. - Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked). - Understanding of SLA requirements for the client. - Assist in cross training and communicate quick fixes. - Manage time and workload to meet predetermined service levels
- Maintain data accuracy in Service Centre through contact validation. - Understand the various media sources that interface with the Service Desk. - Champion, implement or support change. - Identify process efficiencies within the Service Centre and to take corrective action to implement change. - Discover and document process and procedures which need to be published to the team or on the Knowledgebase. - Provide 1 knowledge script per week on commonly seen tickets. - Ability to comprehend and uphold Unisys Policies and Procedures(including time reporting, attendance, etc)

**You will be successful in this role if you have**:

- High School diploma (Associate's Degree or professional certification(s) preferred). - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. - 6 months IT Service Desk experience. - 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. - Working knowledge of data and voice network concepts

  • Services Support Rep 3

    2 months ago

    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Services Support Rep 3

    2 weeks ago

    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Services Support Rep 3

    1 week ago

    Bengaluru, India Unisys Full time

    **What success looks like in this role**: - **Who we are**: - Our Vision: Enhancing people’s lives through secure, reliable advanced technology. - Our Core Beliefs: - Curiosity: We embrace the unknown and continuous learning. - Creativity: We look past routine ways of doing things. - Client-Centricity: Our clients’ success is our success. Integrity:...

  • Services Support Rep 3

    2 months ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 3

    2 weeks ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Service Support Rep 3

    1 week ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 3

    2 months ago

    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Services Support Rep 3

    2 weeks ago

    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Payment Services Rep

    7 days ago

    Bengaluru, Karnataka, India Lowe's Full time

    **About Lowe’s** Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs...

  • Services Support Rep 3-1

    2 months ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 3-1

    3 weeks ago

    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Services Support Rep 3-1

    3 weeks ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 3-1

    6 days ago

    Bengaluru, Karnataka, India Unisys Full time

    Job Description We Believe in Better**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving...

  • Services Support Rep

    4 weeks ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: Support on 1st Level. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with or without remote...

  • Services Support Rep 2

    3 weeks ago

    Bengaluru, India Unisys Full time

    What success looks like in this role: • 1st Level telephone and other media contact support . • Strive for a high level of first contact resolution. • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. • Accurately document...

  • Services Support Rep 2

    2 weeks ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Service Support Rep 2

    2 weeks ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: - 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and...

  • Customer Care Executive

    3 weeks ago

    Bengaluru, India Child Support Foundation Full time

    Providing customer support through chat and resolving issues in real-time. They use a mix of verbal and written communication to provide customers with any help they need. The semi voice process means that the customer service rep handles both voice and non-voice communication channels for customer interactions. **Salary**: ₹15,000.00 - ₹29,000.00 per...

  • Services Support Rep 1

    2 months ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 1

    2 months ago

    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...