Cts central North service Planner

3 weeks ago

Nagpur Maharashtra, India Atlas Copco (India) Private Ltd. Full time

**CTS_CENTRAL NORTH_SERVICE PLANNER**:

- Functional area: Management- Country: India- City: Nagpur- Company name: Atlas Copco (India) Private Ltd.- Date of posting: Mar 14, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Your Role**

**J**ob description / Mission**

**Operational Support**:

- Maintaining database of ESN and OR-OI list received form equipment sales division
- Sending pre-commissioning guideline based on equipment sales information received from equipment sales division.
- CSI creation in SAP by collecting all document along with GST certificate from customer directly or through dealer
- Creation and shifting equipment in SAP by collecting and providing all data
- Coordinating with Product Manger to create new part number in SAP
- ECB parts + Labour job booking and communicating to Team Leader for forward planning

**IN ORDER TO ensure timely service support towards customer complying the planning process.**

**Customer Value**:

- Improve customer response through effective coordination and communication
- Understand and resolve customer concerns by coordinating with Team Leader and Zonal Manager.
- Escalation at an appropriate level to resolve the customer concern.

**IN ORDER TO ensure customer satisfaction and improve NPS**

**Warranty failure support**:

- Warranty parts booking against approved ROC in DREAMS and direct ROC database.
- Keep regular track and follow-up with logistics till delivery of the ROC material to customer.
- Regular update to customer about the status of the parts
- Communicate to Dealer and Team Leader for deputation of FSE to close the warranty call once parts delivered at site against ROC.
- Monitor ROC database and coordinate with TL, FSE and Dealer for timely closure of the ROC in ROC database.
- Claim registering, Preparation of necessary RMA and delivery challan and coordinate for sending back parts.

**IN ORDER TO reduce mean time to repair (MTTR) improve response time**

**Scheduling**:

- Closing of chargeable jobs in SJA (Service Job Administration)
- Creation of service invoices and sending the same to customer and maintain record.

**IN ORDER TO improve operational efficiency and customer satisfaction**

**Dealer development**:

- Monitoring distributors Service Operations KPIs through DREAMS database
- Periodical review with dealer and take appropriate action.
- Training for dealer’s service coordinators and new service engineer on DREAMS usage
- Dealer database management through DREAMS and ensure correctness of the master data
- Smartlink assignment, connection and registration of indirect account - training, awareness creation and review

**IN ORDER TO improve dealer's performance**

**Compliance with Corporate Guidelines**:

- Follow in letter and spirit the Atlas Copco Vision, Mission and core values.
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time
- Comply with the Safety, Health and Environment (SEH) norms defined by the organization
- Perform any other tasks given by supervisor from time to time

I**N ORDER TO enrich the Corporate Culture**

**To succeed, you will need**

**Experience Requirements**

**3-5 years relevant experience on administration and customer handling**

**Knowledge / Educational requirements**

Graduate in any field. / Degree or diploma in Engineering.

Good understanding of Service operations and importance of customer satisfaction

**Personality requirements**

Excellent communication and Interpersonal skills.

Good temperament. Committed team player.

High levels of energy and drive.

Accountability & Customer Focus.

**In return, we offer you**

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

***

**City**
Nagpur

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense

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