Csd Digital

4 days ago

Gurugram Haryana, India Hogarth Worldwide Full time

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

**Job Role**

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

**Responsibilities**:
Internal Responsibilities
- Demonstrate a thorough understanding of the Hogarth business model, services and technology
- Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant
- Ensure optimum productivity levels are achieved and team morale is high
- Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability
- Ensure succession plan is in place for the complete Client Servicing team and liaise with other Dept. heads regarding wider team members where appropriate
Coach and develop the team in their role to ensure achievement of their Personal Development Plan including performance management and training needs etc.
- Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet
accuracy from any direct reports
- Ensure relevant case studies exist and that the cross sharing of information is optimized - champion cross fertilization

Client Management Responsibilities
- Ensure clients understand agreed workflows and manage them through the process Set and manage client expectations deliverables and timeframes
- Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
- Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
- Build strong day to day relationships with all clients and agency stakeholders - communication is key
- Strive to better client and stakeholder relations
- Identify training opportunities for clients to ensure their adherence to processes & improve workflow

Project Management Responsibilities
- Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external
- Clients and agencies) where necessary to ensure things get done but setting realistic expectations with clients
- Consistently deliver against all contractual obligations include SLAs and KPIs
- Keep /GAD updated on status of projects
- Monitor internal workflows, identify areas for improvement and make recommendation

Quality Control Responsibilities
- Act as a brand QC/Guardian - always ensure brand guidelines, QC checklists and procedures are followed
- Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary
- Highlight and resolve quality control issues
- Ensure the best external talent is always used - freelancers, translators, proof-readers, copywriters, planners where necessary (liaise with relevant Dept. heads and ensure they passrelevant tests) Financial Responsibilities
- Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by GAD
- Contribute to profitability of accounts, budgeting and forecasting process

Business Development Opportunities
- Proactively seek and identify new revenue opportunities in existing clients or prospects and inform GAD
- Support the GAD in developing proposals for any new revenue opportunities
- Build and maintain a client business development

**Job requirements**:

- 8 - 10 years managing and servicing international accounts
- Experience working in Digital & TV/ Broadcast will be an added advantage.
- Strong time management/prioritization skills
- Strong project management skills
- Can do attitude and an ability to work under pressure
- Strong interpersonal and communication skills
- Fluent oral and written English
- Strong numeracy skills
- Highly organized, detail oriented,

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