Omnichannel Orchestration Ops Associate

2 weeks ago

Bengaluru, India Eli Lilly Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

**Job Description**:
As Lilly strives to achieve these objectives, we have embarked on building and in-housing a state-of-the-art “next-best action recommendation engine” platform to enable more agile sales and marketing operations. This platform will
- ingest a wide variety of data sources,
- run advanced personalized marketing models
- and integrate seamlessly with all other Lilly SF and marketing operations platforms

to provide recommendations on “what should we do next” to the sales and marketing teams at the individual doctor level, enabling better decision making and improving customer experience.

As part of this team, we are excited to welcome professionals interested in driving cutting-edge technology-driven business operations, with a focus on quality assurance and continuous improvement. This team will be responsible for operating the omnichannel recommendation engine platform (VERSO) which will drive SF and marketing campaigns for Eli Lilly USA.

Mandatory Requirements:
Technical and behavioral skills/qualifications:
Bachelor’s degree, preferably in quantitative/IT related fields (Engineering, operations, IT/IS)

3-5 years total experience, with 1-2 years’ in manipulating and mining large data sets using SQL, including ability to debug code written by others

Strong understanding of how technology-driven data management and analytics drive better personalized marketing campaigns

Good verbal and written communication to enable successful delivery in a dynamic environment in a large matrixed team and virtual work for a large part of 2021

Preferred qualifications:
Prior experience in executing operations programs that use data-driven decision engines, in sales (through Veeva etc) or digital marketing (through SFMC, Adobe etc)

Certifications in SQL or other querying/programming languages; project mgmt. certifications

Experience working in Agile/Scrum setups, using JIRA or other relevant platforms

Fundamental understanding of the digital marketing ecosystem (customer data, analytics, content creation and management, A/B testing etc)

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLilly

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