Contact Centre Associate

2 weeks ago


Kochi, India Copious Consult Full time

**IMMEDIATE HIRING FOR **_**CONTACT CENTRE ASSOCIATE**_
- **Job location: kochi, INFOPARK**:

- **Exp in years**:0-5 years/Freshers
- **Gender Preference**:Male/female
- **Fixed salary: 15-25k**:

- **Education: Degree**:
**Duties & Responsibilities**
- **Handles incoming and outgoing calls**:

- **Respond to customer queries in polite, friendly and professional manner.**:

- **Take ownership of all cases until satisfactory solution is reached.**:

- **Required to handle and infuse angry patient and to offer viable solution.**:

- **Required to meet agreed target on daily/weekly/monthly basis.**:

- **Perform outbound calls for appointment confirmation, rescheduling, retention, online appointment and other related outbound activity.**:

- **Informed patients about new products, treatment and services.**:

- **Sell the products and services to existing and new patients.**:

- **Listen to objections and handle them effectively.**:

- **Comply with all other tasks assigned by the Supervisor/Manager**:

- **Maintain customer complaint/Suggestion log.**
- **contact no:7356340333**:

- **Notice Period**:Immediate joiners
- **Need to travel (yes
o)**:no
- **Working Time**:Rotational shift
- **Working days**:6 days

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹1.80 - ₹3.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English fluently (preferred)

Work Location: In person

**Speak with the employer**
+91 7356340333


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