Vendor Operations

6 months ago

Bengaluru Karnataka, India PhonePe Full time

**About PhonePe Group**:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

**Culture**

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

The customer experience team at PhonePe takes full ownership of a customer’s journey on the app, identifies opportunities for it to be better based on customer VOC, reduces effort to get help and strives to provide quick and meaningful resolution. To better the customer experience by being an ambassador for our customers and fulfilling a core cultural tenet of ‘Customer First’ is how we execute on our vision to be best in class.

CX Operations as a function includes inhouse operations, vendor operations and workforce management teams. The operations team measures itself on three broad KRAs
- Operations Excellence Predictability of effort, Efficiency and Effectiveness
- Listening to the customer and closing loop with categories and other teams
- Improving customer resolutions through better prioritization

The Role:
The Vendor operations head owns all vendor relationships in the CX ecosystem. The responsibility is to bring the best capabilities out there to address PhonePe’s business challenges effectively in a cost efficient and effective manner.

Business Goals
- Strategy Building
- Build and manage a capability roadmap for the PhonePe ecosystem
- Evaluate changes in capabilities and SWOT of different vendors/sites in the ecosystem
- Scan the business horizon for emerging requirements and map to capabilities
- Optimize for vendor competitiveness (e.g. Champion challenger model), capabilities and skill availability in the ecosystem.
- Stable Execution
- Create a de risked ecosystem by flagging and addressing risks is predictability, efficiency and effectiveness of the operations
- Setup efficient and strong governance practices to address any challenges that may come up
- Enable strong collaboration in the ecosystem between various actors like vendor, inhouse ops and Training/Quality
- Maintain high levels of compliance in the sites, especially with regards to contracts and regulators
- Vendor satisfaction
- Enable practices to maintain PhonePe branding as a fair customer in the ecosystem
- Main clean, strong and upto date contracts ensuring timely payouts and fair handling of any conflicts that may come up from time to time

People
- Relationship Building
- Influence leadership in vendor organizations to ensure alignment and investment in the relationship
- Take steps to align the execution sites and personnel to PhonePe culture through structured and soft levers.
- Develop the vendor management team to be effective leaders in the ecosystem
- 15+ years of work experience in leadership, management consulting, internal consulting or business transformation roles with a keen understanding of operations
- Demonstrated experience transforming businesses through enterprise-wide large-scale transformation initiatives
- Experience of working in a selling/buying cycle with good understanding of the components of costing and pricing in a shared services or BPO environment

**Skills**:

- Sound understanding of support functions (Training, Quality, WFM) and the role they play in a operations ecosystem
- Strong relationship building and influencing skills - Relations in PhonePe and with vendor leadership are key to success in this role. Excellent verbal and written communication skills, with experience interacting with stakeholders at multiple levels
- Demonstrated negotiation skills backed by strong analytical and problem-solving skills
- Strong strategic thinking to read emerging requirements and changes and then address them through sound planning

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits - **Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistan

  • Vendor Associate

    2 months ago

    Bengaluru, Karnataka, India Fesste Full time

    We're looking for a proactive and detail-oriented Vendor Associate to support our vendor management team getting in contact with the vendors (restaurants, caterers, event planners). This role involves associating with new vendor registration with our company, coordination of vendor activities, maintaining relationships and ensuring tht vendor operations...

  • Vendor Operation Partner

    6 months ago

    Bengaluru, India Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Trainee, Vendor Relations

    6 months ago

    Bengaluru, Karnataka, India Hudson's Bay Company Full time

    What This Position Is All About: The Vendor Relations team supports the management of resolving Accounts Payable related queries received other business groups. The vendor relations team also ensures timely processing of merchandise invoices and works with the concerned team for discrepancy resolution. The position will report to the Manager -...

  • Vendor Consultant, Vendor Consultant

    5 months ago

    Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time

    rekindle programThis role is part of the rekindle returnship programNote : For more details on rekindle program, pls visit - Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their...

  • Vendor Consultant

    2 days ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers - sellers/vendors (and not only) the highest...

  • Trainee, Vendor Relations

    3 months ago

    Bengaluru, Karnataka, India Hudson's Bay Company Full time

    **What This Position Is All About**: **Who You Are**: - Very good written and verbal communication to handle internal stakeholders from North America - Driving daily operations with consistent focus on productivity and quality **You also have**: - Good excel skills - Good analytical skills - Finance graduation **As the Trainee, Vendor Relations, you...

  • Sr. Vendor Operations Associate, Amazon Grocery

    2 days ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Vendor Operations team is designed to guide and assist customers/vendors to ensure seamless experience while working with Amazon systems. As a part of this team, the...

  • Vendor Coordination and Driver Acquisition Intern

    4 months ago

    Bengaluru, Karnataka, India Flipped.ai Full time

    About the job **Position Summary**: **Key Responsibilities**: - Vendor Follow-Up: Regularly communicate and follow up with vendors to ensure a steady flow of leads for driver sourcing. - Driver Sourcing: Collaborate with vendors and explore new channels to identify and attract potential drivers for our logistics operations. - Data Management: Utilize MS...

  • Vendor Support Social Responsibility Ops

    3 months ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of...

  • Senior Vendor Operations Expert

    3 days ago

    Bengaluru, Karnataka, India myGwork Full time

    About MyGworkMyGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.About the RoleThe Senior Vendor Ops Associate will own day-to-day operations and work with some of the largest vendors in Electronics and Kitchen markets. As a key member of our team, you will be accountable for business results across...

  • Vendor Management Lead

    15 hours ago

    Bengaluru, Karnataka, India Acko General Insurance Limited Full time

    Job Description: We are seeking a Vendor Management Lead to join our team at Acko General Insurance Limited. The successful candidate will have experience in managing vendor relationships and driving process improvements.About the Role:The Vendor Management Lead will be responsible for developing and implementing best-in-class processes for post-payment...

  • Trainee, Vendor Relations

    7 months ago

    Bengaluru, India Hudson's Bay Company Full time

    What This Position Is All About: The Vendor Relations team supports the management of resolving Accounts Payable related queries received other business groups. The vendor relations team also ensures timely processing of merchandise invoices and works with the concerned team for discrepancy resolution. The position will report to the Manager -...

  • Amazon Vendor Operations Associate

    3 days ago

    Bengaluru, Karnataka, India myGwork Full time

    About myGworkmyGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a valued member, we strive to provide a diverse and welcoming work environment.Job OverviewOur Vendor Operations team is dedicated to guiding customers/vendors in achieving seamless experiences while working with Amazon systems. We...

  • Vendor Consultant, AVS-NOP

    7 months ago

    Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time

    Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service...

  • Vendor Consultant, AVS-NOP

    2 days ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers - sellers/vendors (and not only) the highest...

  • Strategic Vendor Partnership Manager

    3 days ago

    Bengaluru, Karnataka, India myGwork Full time

    This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.About the RoleAs a Senior Brand Specialist you would be part of Amazon Vendor Services (AVS) Team of Retail Business Services, responsible for helping shape and deliver on a...

  • Vendor Consultant, AVS-NOP

    2 days ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers - sellers/vendors (and not only) the highest...

  • Senior Vendor Partnership Manager

    4 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    About the RoleAs a Senior Vendor Partnership Manager at Amazon Vendor Services (AVS) Team of Retail Business Services in ADCI - Karnataka - A66, you will play a key role in shaping and delivering strategies for managing AVS vendors. The ideal candidate will be a bright, customer-centric, driven, and creative professional with excellent communication...

  • Senior Vendor Partnership Specialist

    3 days ago

    Bengaluru, Karnataka, India myGwork Full time

    Job DescriptionThis role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.About AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices,...

  • Associate, Vendor Relations

    7 months ago

    Bengaluru, India Hudson's Bay Company Full time

    What This Position Is All About: The Vendor Relations team supports the management of resolving Accounts Payable related queries received other business groups. The vendor relations team also ensures timely processing of merchandise invoices and works with the concerned team for discrepancy resolution. This position proactively addresses situations, creates...