Servicenow Solution Architect

3 weeks ago

Bengaluru, India APN Consulting Full time

**APN Consulting has an immediate need for a direct client requirement**:
**APN Consulting has an immediate need for a direct client requirement**:
**Role: ServiceNow Solution Architect**

**Contract : 6+ months**

**Location: Remote**

**Responsibilities**:

- Serve as an expert in the ServiceNow platform, leading ServiceNow practices, advancements, and innovation
- Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes
- Develop and deliver a clear platform roadmap by bringing the knowledge of business drivers, processes, and ServiceNow platform capabilities
- Provides advice on how business services are delivered with a vision for improvement.
- Evaluate spend and make decisions and recommendations that drive towards cost effectiveness
- Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices
- Analyze IT governance structures, and identify recommendations for enhancements
- Lead the architectural design, development, deployment, and technical quality of the ServiceNow platform and integrations when multiple implementation tracks are execute in parallel including ITSM, IOTM, SecOps, DevOps, ITAM, Integrations etc.
- Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions. Provide overarching view on best practices to implement multiple track in parallel and multiple phases of implementation at different stages.
- Identify process improvement areas and drive CSI projects
- Pro-actively manage risks, and stakeholder expectations
- Communicate, enforce, and integrate development best practices and technology standards

**Skills and Experience**
- Minimum of 12 years overall experience in implementing ITIL and IT Service Management Solutions.
- Strong experience with ServiceNow platform solutions, including Employee and Technology workflows, Integration Hub, and API integrations.
- Working knowledge of all ServiceNow/ITIL modules including ITSM, CMDB, IT Asset Mgmt. Discovery, Event Mgmt, Service Mapping, HRSD, GRC and CSM.
- Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
- Experience in emerging Cloud technologies and vendor landscape with ability to balance cost against benefits.
- Ability to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution.
- Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration
- Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware and database/storage)
- Good knowledge of middleware solutions such as WebLogic, Websphere, TOMCAT, TIBCO.
- Good knowledge on database technologies (Oracle/SQL Server/MySQL) and ETL tools (Ab Initio/Informatica)
- Provide excellent customer service, leadership, communication, problem solving and decision making skills.

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