Billing Coordinator

1 month ago


Mumbai, India Sapphire Systems plc Full time

**About Sapphire Systems**:
Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

**Job Summary**:
Sapphire Systems are looking for an experienced Services Billing Coordinator to join our friendly and hard working Finance Team. As a Billing Coordinator, you will be working as part of our services billing team to produce timely and accurate billing for all of our global customers. Billing and timesheets experience and excellent attention to detail are key requirements as well as strong, confident communication skills and a positive, team-focused attitude.

**Duties/Responsibilities**:

- Services invoicing for customers globally
- Processing credit note requests and ensuring appropriate approvals are in place
- Liaison with customers and internal stakeholders, dealing with billing queries efficiently and effectively
- Processing Third Party Supplier AP invoices for services
- Managing the submission of timesheets and expense claims:

- Liaise with Consultants, Project Managers and Practice Managers to ensure timesheets and expenses are submitted within the established deadlines.
- Liaise with Third Party Suppliers for invoices, with timesheet and expense details for services.
- Month End Adjustments
- Review of services billed vs services delivered
- Investigation and resolution of billing discrepancies
- Accounting adjustments including: Revenue Releases, Accruals, Intercompany Recharges

**Skills**:

- Services billing experience - Essential
- Finance Background with a good grasp on AR and AP processes
- English Skills
- Services billing experience - essential
- Finance background with a good grasp on AR and AP processes
- English skills - full professional proficiency, verbal and written
- Ability to prioritise workload and work to strict month end deadlines
- Excellent attention to detail
- Good work ethic and desire to achieve
- Strong MS Office skills, especially Excel
- Understanding of VAT and US Sales Taxes
- Experience with SunSystems and Mavenlink beneficial

**Capabilities**
- Technical Capability:

- Uses technical, job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements and customer expectations
- Personal Effectiveness and Professionalism:

- Maintains a professional attitude and approach to work. Uses initiative and has a proactive approach with a drive to contribute. Focuses on achieving positive results, contributing to team goals and the overall success of the business
- Customer Focus (internal and external customers):

- Drive and motivation to meet and exceed customer expectations, making their needs a primary focus of your actions. Nurtures relationships by recognising and delivering on internal and external customers requirements and opinions
- Relationship Building & Teamwork:

- Builds effective relationships through positive communication that motivates and influences others. Effectively communicates relevant ideas or details of events in a way that enhances relations in the work environment
- Innovation & Change:

- Innovates to improve current working practices, products, and technologies to provide business opportunities and results. Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives


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