Operation Executive
2 weeks ago
2) Record package booking request on the booking form
3) Grievance and escalation handling for the customer, Driver, (TA’s, OTA,
4) Responding to the panic alarm, doing situational analysis taking necessary
action.
5) Call quality
6) Call behaviour
7) call handling time(hold time and avg call time)
8) problem solving skills
9) review in agents name on playstore/appstore
10)Work with our tech team to troubleshoot issues related to reservations and
analyze customer feedback
11)Help improve processes and business functions across the company
12)Testing a new feature launched by teaching team by being actively
involved and provide feedback, Improvisation,
13)Verifying the document checklist
14)Validating the documents
15)Follow up on approval
16)Allocating vehicle to a customer
17) Converting open booking
18)Converting agent panel booking
19) Allocation of vehicle for package booking
20)Abiding by work timing.
**Salary**: ₹10,000.00 - ₹13,000.00 per month
Schedule:
- Day shift
- Evening shift
- Night shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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