Customer Service Assistant
2 months ago
Handling all incoming customer queries and questions
Providing the appropriate service and information or referring clients to another department
Referring problematic issues that they cannot solve to management
Resolving customer complaints and issuing refunds as needed
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Providing quotations and checking product availability
Handling payment transactions
Adhering to a company’s policies and procedures at all times when assisting customers
**Job Types**: Full-time, Part-time, Regular / Permanent
**Salary**: ₹22,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 4 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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