Customer Service Assistant I

4 weeks ago

Pune, India Mouser Electronics Full time

**Title: Customer Service Assistant I**
**Location: India**

The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide optimal customer experience, and supporting customer service initiatives.

**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
- Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
- Promotes and maintains high standards of quality and service excellence
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Effective performance independently or as part of a team.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the company's total quality and customer service expectations.
- Trustworthy and maintains confidentiality.
- Other duties as assigned.
- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
- Exhibits desire and ability to advance

**SKILLS & CERTIFICATIONS**
- Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
- Fluent reading and writing in English.
- Ability to type data for long periods of time.
- Proficient typing and math.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
- Neat and legible handwriting.

**REQUIREMENTS**
- Requires any Bachelor's degree.

Category: Sales/Customer Service

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Customer Assistance

    4 days ago

    Kharadi, Pune, Maharashtra, India Bandoo Service Full time

    Job Title: Customer Assistance.(Lift Assitance) Location: Pune Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistance cum Superviser. In this role, you will be responsible for ensuring a positive experience for client by providing information and assistance and supervising the task, Your role is...

  • Customer Service Assistant

    3 weeks ago

    Pune, India Yojana Poultry,Pvt Ltd Full time

    **Post - Personal Assistant cum Customer Service** **Work Experience - Minimum 6 months** **Responsibilities** **Customer Service Responsibilities list**: - Personal Assistant cum Customer Service - Personal Assistant to Director - Day to day work - Managing all Marketplaces, deliveries, distributors engagement, calls for queries from Consumers - Handle...

  • Customer Service Assistant

    2 months ago

    Pune, India Prodigy Technologies Full time

    Provide assistance to customer services personnel. Organize and schedule customer orders to an appropriate department. Ensure customer orders are met on time. Interact with customers to know their requirements and needs. Resolve conflicting and complex issues relating to customer services. Ensure dispatching and shipping of products is met with customer...

  • Customer Service Assistant

    2 days ago

    Pune, India Prodigy Technologies Full time

    Provide assistance to customer services personnel. Organize and schedule customer orders to an appropriate department. Ensure customer orders are met on time. Interact with customers to know their requirements and needs. Resolve conflicting and complex issues relating to customer services. Ensure dispatching and shipping of products is met with customer...

  • Customer Service Assistant

    7 days ago

    Pune, India Moira Life Private Limited Full time

    Provide assistance to customer services personnel. - Organize and schedule customer orders to an appropriate department. - Ensure customer orders are met on time. - Interact with customers to know their requirements and needs. - Resolve conflicting and complex issues relating to customer services. - Implement company policies and procedures in providing good...

  • I&A Services Operations – Lead

    2 months ago

    Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    DescriptionYou will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access life cycle...

  • I&A Services Operations – Lead

    3 weeks ago

    Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    DescriptionYou will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access life cycle...

  • I&A Services Operations – Lead

    5 days ago

    Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

    You will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access life cycle of business...

  • Customer Service Assistant

    1 week ago

    Pune, India Pieriandx Full time

    Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions and check for customer understanding and acceptance - Recommend new products...

  • Customer Service Assistant

    2 weeks ago

    Pune, India Bitagridiron Full time

    Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

  • Customer Service Assistant

    2 weeks ago

    Pune, India MANIKS Full time

    Making sure every customer who comes through the door leaves happy, a Customer Service Assistant provides help and advice whenever they can. Your daily routine will vary depending on where you work and you could do anything from arranging shop displaysand handling payments to taking part in customer promotions and events. You’ll be expected to keep...

  • I&A Services Operations – Lead

    6 days ago

    Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description You will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access life...

  • I&A Services Operations – Lead

    2 months ago

    Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description You will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access life...

  • I&A Services Operations – Lead

    2 months ago

    pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description You will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access...

  • I&A Services Operations – Lead

    3 weeks ago

    pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description You will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access...

  • I&A Services Operations – Lead

    3 weeks ago

    Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description You will be part of a larger Chief Information Security team under Identity and access services pillar. This team is responsible for front ending business users and provide Identity & Access related services end to end. Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access life...

  • Customer Service Representative

    4 weeks ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care International (voice )Process Shifts 24x7 uk and Us shifts Salary 19k to 35k Hr Contact Ganesh - +91-XXXXXXXXXX **Job Types**: Full-time, Fresher Pay: ₹25,000.00 - ₹31,000.00 per month **Benefits**: - Life insurance - Provident Fund Schedule: - Night shift - UK shift - US...

  • Customer Service Representative

    2 weeks ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care International (voice )Process Shifts 24x7 uk and Us shifts Salary 19k to 35k Hr Contact Ganesh -9511891226 **Job Types**: Full-time, Fresher Pay: ₹22,000.00 - ₹36,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund - Work from home Schedule: -...

  • Customer Service Associate

    2 months ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care MNC IN International (voice )Process Shifts 24x7 UK/US SHIFTS Immediate Joiners and notice period Salary 19k to 45k Hr CONTACT GANESH--9511891226 Pay: ₹20,000.00 - ₹45,000.00 per hour **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Day shift -...

  • Customer Service Representative

    3 weeks ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care MNC IN International (voice )Process Shifts 24x7 UK/US SHIFTS Immediate Joiners and notice period Hr CONTACT GANESH--9511891226 **Job Types**: Full-time, Fresher Pay: ₹9,562.04 - ₹33,712.33 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund Schedule: -...