Customer Service Executive-loan Center
5 months ago
Job Title
- Customer Service Executive
Function
- Customer Experience
**Job Purpose**:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
**Roles & Responsibilities**:
Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
Explore business opportunities and faster resolution time with appropriate close looping.
Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
Improving brand image on complaints and grievance handling mechanism.
**Educational Qualifications**:
Graduate - Any Graduation.
Postgraduate - Any Post-Graduation.
**Experience**:
Minimum - 0-2 years into Customer Service.
-
Branch Executive
6 months ago
Mangalore, India KOSAMATTAM FINANCE LTD. Full time_**Job Locations**:_PUTHUR, KUMTA AND MANGALORE **Position Overview**: Branch Executive will play a crucial role in branch operations and the primary responsibility is to assist the Branch Manager in the branch operations, interacting with customers, provide best services to customers and marketing activities. This role demands Gold Loan experience, Sales &...
-
Customer Care Representative
6 months ago
Mangalore, India Shikshadarpana Full timeProduct Knowledge: Maintain a deep understanding of the bank's secured loan products, interest rates, terms, and conditions, ensuring accurate and up-to-date information is provided to customers - Risk Assessment: Conduct thorough risk assessments by analyzing credit reports, income verification, and collateral valuation to mitigate potential lending risks -...
-
Business Loan Sales Director
3 weeks ago
Mangalore, Karnataka, India STAFFIAA Full timeBusiness Loan Sales Director Job DescriptionJob Title: Sales Manager – Business Loan (DSA Vertical)Role Type: Individual RoleCTC: Up to 08 12 LPALocation: MangaloreKey Responsibilities:Onboard and manage Direct Sales Agents (DSAs) to generate business loan leads.Achieve monthly sales targets for business loans.Build and maintain strong relationships with...
-
Business Loan Sales Manager
3 weeks ago
Mangalore, Karnataka, India STAFFIAA Full timeJob Title: Sales Manager - Business LoansAbout the Role:STAFFIAA is seeking a highly skilled Sales Manager to lead our Business Loans team. As a seasoned professional with a strong background in sales and leadership, you will be responsible for onboarding and managing Direct Sales Agents (DSAs) to generate business loan leads.Key Responsibilities:Onboard and...
-
Customer Service Executive
6 months ago
Mangalore, India VictaMan Full timeProvide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Tamil (required) Work Location:...
-
Customer Service Executive
5 months ago
Mangalore, India VictaMan Services Private Limited Full timeProvide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher...
-
Customer Care Associate
6 months ago
Mangalore, India Quantean Full timeThe first point of contact with prospective loan clients - Promote the institution’s services and assisting clients in determining the most suitable loan to meet their financial objectives and needs - Evaluate and authorize the approval of business, real estate, or credit loans **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per...
-
Customer Service Executive
5 months ago
Mangalore, India sr enterprise Full timeservice, Installation and complaints attend in customer site. Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Secondary(10th Pass) (preferred) Work Location: In person
-
Customer Service Representative
6 months ago
Mangalore, India More Retail Limited Full timeStock / F&V receiving: responsible for receiving and displaying stock as received from Distribution centre. Cashiering: Responsible for doing the billing for the customers and ensuring proper customer service and fast billing Bay Management: fronting - facing, dusting and planogramming for the allocated bay. Daily Shelf Edge label: Change of price display...
-
Customer Service
5 months ago
Mangalore, India Nuon Connect Private Limited Full time**Designation: Customer Service Executive** Job Profile To call prospective clients with regard to all lines of insurance. To give insurance-related information to customers. To probe prospects to take insurance from us by explaining our services clearly. To advise present or prospective customers by answering incoming calls. To handle all the documentation...
-
Customer Service
6 months ago
Mangalore, India Nuon Connect Private Limited Full time**Designation: Customer Service Executive** Job Profile To call prospective clients with regard to all lines of insurance. To give insurance-related information to customers. To probe prospects to take insurance from us by explaining our services clearly. To advise present or prospective customers by answering incoming calls. To handle all the documentation...
-
Customer Service Executive
5 months ago
Mangalore, India VictaMan Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Service Executive
6 months ago
Mangalore, India VictaMan Services Private Limited Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Service Executive
6 months ago
Mangalore, India VictaMan Services Private Limited Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Service Representative
3 weeks ago
Mangalore, India Talent Hub Acquisition Resource LLP Full timeDesignation: Customer Service RepresentativeLocation: Ghatkopar WestCommunication: Excellent fluency in EnglishShifts: Rotational Shifts 24X7 and rotational week off (5 days working)Joining: Immediate joinersQualificationsCustomer Service Representatives and Customer Support skillsCustomer Satisfaction and Customer ExperienceStrong communication and...
-
Customer Service Representative
4 weeks ago
Mangalore, Karnataka, India IndiGo Full timeJob Summary: We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers.Key Responsibilities:Ensure that all customers receive a high level of service and support.Respond to...
-
Customer Service Representative
6 months ago
Mangalore, India Maple Digital Technologies International - Mangalore, Karnataka Full timeGreet and welcome guests as soon as they arrive at the centre. - Answer queries, resolve complaints and provide basic and accurate information for the challenges faced by the customers. - Resolving their queries or complaints by using the right methods and processes and following up to ensure satisfaction. - Work basis the feedback mechanism - Work with Team...
-
Customer Service Representative
6 months ago
Mangalore, India Digipay Full timeHi we are looking for Customer support associates for Dubai Location. Immediate joiners. - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid...
-
Customer Service Representative
3 weeks ago
Mangalore, Karnataka, India IndiGo Full timeJob Overview: We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.Responsibilities:Providing exceptional customer service to our passengers.Ensuring a safe and secure environment for all airport operations.Working in a fast-paced environment with rotational shifts.Adapting to changing situations and...
-
Collection Executive
6 months ago
Mangalore, India UBI Service Ltd Full timeJob Role - Collection Executive Experience - 6 Months + Location - Mangaluru, Dakshin Kanada Roles & Responsibilities - Monitor accounts to identify outstanding debts - Investigate historical data for each debt or bill - Find and contact clients to ask about their overdue payments - Take actions to encourage timely debt payments - Process payments and...