Customer Service Executive-loan Center

6 months ago


Mangalore, India IDFC FIRST Bank Full time

Job Title
- Customer Service Executive

Function
- Customer Experience

**Job Purpose**:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.

**Roles & Responsibilities**:
Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.

Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.

Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.

Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.

The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.

Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.

Explore business opportunities and faster resolution time with appropriate close looping.

Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.

Improving brand image on complaints and grievance handling mechanism.

**Educational Qualifications**:
Graduate - Any Graduation.

Postgraduate - Any Post-Graduation.

**Experience**:
Minimum - 0-2 years into Customer Service.


  • Branch Executive

    7 months ago


    Mangalore, India KOSAMATTAM FINANCE LTD. Full time

    _**Job Locations**:_PUTHUR, KUMTA AND MANGALORE **Position Overview**: Branch Executive will play a crucial role in branch operations and the primary responsibility is to assist the Branch Manager in the branch operations, interacting with customers, provide best services to customers and marketing activities. This role demands Gold Loan experience, Sales &...


  • Mangalore, India Shikshadarpana Full time

    Product Knowledge: Maintain a deep understanding of the bank's secured loan products, interest rates, terms, and conditions, ensuring accurate and up-to-date information is provided to customers - Risk Assessment: Conduct thorough risk assessments by analyzing credit reports, income verification, and collateral valuation to mitigate potential lending risks -...


  • Mangalore, India Qliclabs Full time

    **JOB DESCRIPTION** **Position**: **Job Title**:Customer Success Executive **Department**: Operations **Location**: K Tech Innovation Hub - IKP, Bejai, Mangaluru _(Development Center)_ **Organizational reporting and relationships**: **Reporting to**: Compliance Department **Overall purpose of the job**: **Job Descriptions**: - Customer Acquisition -...


  • Mangalore, India Victaman Services Full time

    Providing customers with information on products, services & offers - Take calls from customers and do outbound calling - Identifying customer needs - Taking customer calls and solving queries **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to...


  • Mangalore, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Tamil (required) Work Location:...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher...


  • Mangalore, India Orient Exchange & Financial Services Full time

    **EDUCATION**: - Graduates**LOCATION**: - Mangalore**Experience**: - Fresher**Salary**: - 1.8 CTC**Joining**: - Immediately- Customer Service and Cashier duties


  • Mangalore, India Orient Exchange & Financial Services Full time

    EDUCATION : Graduates LOCATION : Mangalore Experience : Fresher Salary : 1.8 CTC Joining : Immediately Job Description: Customer Service and Cashier duties


  • Mangalore, India sr enterprise Full time

    service, Installation and complaints attend in customer site. Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Secondary(10th Pass) (preferred) Work Location: In person


  • Mangalore, India Quantean Full time

    The first point of contact with prospective loan clients - Promote the institution’s services and assisting clients in determining the most suitable loan to meet their financial objectives and needs - Evaluate and authorize the approval of business, real estate, or credit loans **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per...


  • Mangalore, India More Retail Limited Full time

    Stock / F&V receiving: responsible for receiving and displaying stock as received from Distribution centre. Cashiering: Responsible for doing the billing for the customers and ensuring proper customer service and fast billing Bay Management: fronting - facing, dusting and planogramming for the allocated bay. Daily Shelf Edge label: Change of price display...


  • Mangalore, India VictaMan Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...

  • Customer Service

    7 months ago


    Mangalore, India Nuon Connect Private Limited Full time

    **Designation: Customer Service Executive** Job Profile To call prospective clients with regard to all lines of insurance. To give insurance-related information to customers. To probe prospects to take insurance from us by explaining our services clearly. To advise present or prospective customers by answering incoming calls. To handle all the documentation...

  • Customer Service

    7 months ago


    Mangalore, India Nuon Connect Private Limited Full time

    **Designation: Customer Service Executive** Job Profile To call prospective clients with regard to all lines of insurance. To give insurance-related information to customers. To probe prospects to take insurance from us by explaining our services clearly. To advise present or prospective customers by answering incoming calls. To handle all the documentation...


  • Mangalore, India Digipay Full time

    Hi we are looking for Customer support associates for Dubai Location. Immediate joiners. - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid...


  • Mangalore, Karnataka, India Otis Full time

    Date Posted: 2024-12-04 Country: India Location: No 24-4-287/3 Jividh ground floor 2nd cross, Valencia church hall road, Valencia, kankanady, Mangalore - 575002. Karnataka Job Title : Field Executive Service Location : Mangalore Education : BE in Electrical & Electronics Engineering Work Experience : 5 to 8 Years Elevator Experience - To handle...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹16,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Telugu (required) **Speak with...


  • Mangalore, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹16,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - English (required) **Speak with...