Customer Success Executive
3 days ago
**JOB DESCRIPTION**
**Position**:
**Job Title**:Customer Success Executive
**Department**: Operations
**Location**: K Tech Innovation Hub - IKP, Bejai, Mangaluru _(Development Center)_
**Organizational reporting and relationships**:
**Reporting to**: Compliance Department
**Overall purpose of the job**:
**Job Descriptions**:
- Customer Acquisition
- Customer Servicing / Client Representation
- Training & Development
- Lead the marketing/advertising process, meet prospective clients and give product presentation.
- Be the first point of contact for all marketing-related queries and Communication.
- Visit Corporates and Governments for presentations and demonstrations.
- Attend Meeting, Sales Events and trainings to keep abreast of the latest developments.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Maintaining confidentiality of information.
**JOB DESCRIPTION**
**Skills Required**:
- Provide quality and personalized customer experience.
- Pass insights on product and support business achieve their digital goal.
- Interact with customer and collect regular feedback.
- Helping customer solve their problems.
- Proficient computer skills.
- Excellent phone etiquette.
- Outstanding communication skills.
- Strong people skills.
**Ideal Personality Traits**:
Attention to the details.
Personable disposition.
Clear and concise communication style.
Focused and time bound approach to the work assigned.
Honest and accountable.
**Plus Points**:
Previous experience in Product based companies.
Sound knowledge of Accounting and Marketing
Able to speak and understand multiple languages
**Language**
- English (required)
- Kannada (required)
- Hindi (preferred)
**Qualification**:
- Any Graduate (M.B.A. preferred)
**Cost to Company - (CTC)**: Rs. 2.1-2.4 Lakhs per annum _(No Variable Component)._
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹207,648.51 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mangalore - 575015, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91-XXXXXXXXXX
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