Loan Servicing Representative

3 weeks ago

Hyderabad, India WELLS FARGO BANK Full time

**About this role**:
Wells Fargo is seeking a Loan Servicing Representative...

**In this role, you will**:

- Support Loan Servicing functional area or processes
- Identify opportunities to improve various areas within Loan Servicing and recommend solutions
- Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
- Perform moderately complex administrative, transactional, operational, or customer support tasks
- Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
- Receive direction from Loan Servicing supervisors
- Escalate non-routine questions to experienced individuals
- Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
- Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
- Provide guidance to less experienced peers

**Required Qualifications, US**:

- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Required Qualifications, International**:

- Experience in Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Bachelor's degree in Finance and Accounting
- More than 4 years relevant working experience in the field of Accounting/Finance preferably in Syndicated Loans, Loan servicing and accounting.
- 2- 3 years' experience in banking industry - Wholesale, Commercial Banking or Corporate Investment Banking or Agented Loan
- Business and accounting Skills
- Excellent English comprehension, written and verbal communication skills, and interpersonal skills
- Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
- Strong Organizations skills - detail oriented
- Sound risk management mindset and good understanding of compliance
- Proficient in MS Office especially MS Excel, Macros
- Amenable to work on US/UK shift: 7:30 Pm to 4: 30 AM or 1:30 PM to 10:30 PM

**Job Expectations**:

- Knowledge on Syndicated Loan Accounting
- Quick learner
- Highly motivated individual who is able to work well independently and in a team environment.
- Ability to prioritize tasks and swiftly move between different queues and process the volumes.
- Ability to multitask to accomplish tasks and meet deadlines effectively
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Flexibility to stretch to accomplish projects timely.
- Prior experience in Loan IQ/AFS or any Syndicated Loan Platform shall be preferred.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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