Executive - Ground Transport

2 weeks ago

India GMR Infrastructure Full time

Location: Hyderabad, IN- Company: GMR Hyderabad Intl Arprt**JOB PURPOSE**:

Timely & proper processing of hotel, car & guesthouse booking as per requirement for employee & Guest, as well as provide support to FMS team as in when required.
Executive Landside Management, Ground Transport will be responsible for managing the Operations, upkeep & maintenance of all the areas related to Ground transport including the Public Transport Center and the Car Park. The Duty Managers, O & M, GT will report to him. He will manage and monitor the Customer Feedback Management System of the Ground Transport Dept. He will be responsible for achieving the KPI’s/ KRA’s for the Ground Transport Vertical. He will be responsible in developing the comprehensive electronic surveillance system for the entire landside establishing & the Ground Transportation Control Center (GTCC) in coordination with Head, GT and EM and ensure the monitoring. He will be responsible for enabling the achievement of the safe, efficient & pleasant Customer Experience during the transportation process at the RGI Airport by engaging with all the stakeholders, Service Partners and to ensure best in class ground transport system.

**ORGANISATION CHART**:
**KEY ACCOUNTABILITIES**:

- Accountabilities
- **Key Performance Indicators**
- Managing accommodation request for guest house rooms for employees and guest.
- Regular Inspection of Guest houses.
- Managing guest house requirements.
- Supporting all the R&M requirements.
- Managing hotel accommodation request for employees and guest.
- Updating records of guest house as well as hotel bookings.
- Hotel & Guesthouse Management
- Managing vehicle booking for employees and guest.
- Verification of all the invoices of vehicle usage.
- Preparation of bill forwarding memo and forward to concern teams.
- Follow up for billing issues, payments, etc.
- Travel management
- Updation of sub staff attendance for Raxa & Adecco.
- Managing Leave balance/ records of sub staff.
- Send the necessary details to Raxa & Adecco.
- Coordinating for any revisions for PF/ESIC related issues.
- Support Staff Management
- Arranging Monthly “Milan” for Support staff
- Arranging Monthly Birthday Celebration in coordination with the employees.
- Support all the internal as well as external events/ celebrations.
- Supporting food arrangements for various meetings/ consortiums/ board meetings.
- Meetings & Event Management
- Over all coordination of VC meetings & conferences with internal as well as external customers along with receptionist.
- Supervising the receptionist and other team members for any requirement during the day.
- In absence of receptionist, ensure that all the meeting requirements are taken care of, coordinate with IT for VC requirements.
- Calendar Management
- Managing requirements for senior executives travelling to Mumbai office like cabin allotments, food arrangements, printing & stationary, etc.
- Onboarding support for new joiners like work stations, landline, stationary etc.
- Interview Coordination with various recruitments teams.
- Administrative Support
- Daily rounds of office area and Meeting rooms to check for cleanliness.
- Managing upgrade of washrooms and displays.
- Coordination with BMS person for any plumbing/Maintenance related issues.
- Office Management

Supervise the snack requirements of Cafeteria
- Coordination with vendor for Menu/ Feedback
- Cafeteria Management
- **EXTERNAL INTERACTIONS**:
Transport/ Hotel Vendors

Housekeeping/ Outsourced agencies

Suppliers/ event agencies

**INTERNAL INTERACTIONS**:
Various Secretaries

HR Business partners/Recruitment Team

**FINANCIAL DIMENSIONS**:
Savings

**OTHER DIMENSIONS**:
Monitor performance of Sub staff, Receptionist, Pantry Services, Housekeeping staff, Office assistants at Office as well as Guest Houses.

**EDUCATION QUALIFICATIONS**:

- B.A / B.COM
- Computer Skills: MS Office
- Dip.in Hospitality preferred

**RELEVANT EXPERIENCE**:
With minimum 5years’ experience preferably with hospitality & guest handling.

**COMPETENCIES**:

- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship

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