Guest Relation Executive
4 days ago
We are looking for a Female Guest Relations Officer to provide high-quality service to our Resort customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
**RESPONSIBILITIES**:
- Welcome guests during check-inand giving a farewell to guest while checkout.
- Overseeing VIP guests, arrivals, and departures.
- Coordinatingand multi-tasking job duties in a busy environment.
- Should possess detailed information about the Resort, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Providing information regarding the Resort,town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeepingfor clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outsare handled smoothly without unnecessary delay or discomfort to any guest.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygienestandards.
**REQUIREMENTS**
- Good command of the English language is essential, both written and verbal.
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹16,000.00 - ₹18,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Rotational shift
Ability to commute/relocate:
- Manchegowdanahalli Village,, Mysore - 571114, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 8147766413
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