Salesforce Administrator

2 months ago

Bengaluru, India Catchpoint Full time

**RESPONSIBILITIES**:

- Administer, troubleshoot, and support Catchpoint Salesforce platform and related third party app integrations e.g., HubSpot, Outreach, ZoomInfo, LeanData etc.
- Act as a Salesforce Administrator and resolve Salesforce support tickets in a timely manner, set realistic expectations, maintain ticket hygiene, and communicate clearly with peers and internal customers.
- Manage and track the status of Change requests throughout the lifecycle, enforce and redefine, as necessary.
- Perform core admin tasks which includes security and user management, license optimization, process automation, data management, and exception monitoring (runtime, Apex CPU limits)
- Historical & outdated data cleanup: dashboards, workflows, process builder, permission sets, etc.
- Work cross-functionally with Sales, Marketing, and Finance to understand pain points and build scalable solutions to increase efficiency.
- Absorb new product and technical capabilities from Salesforce & other tools during new product releases to enhance efficiency and productivity.
- Administer and configure Salesforce as necessary and provide technical production support to the organization.
- Create documentation of any business rules/transformations/issues and resolutions.
- Identify, diagnose, and report technical problems, escalate and track problems appropriately.
- Participate in the change management process. Drive communication efforts across relevant stakeholders.
- Rotation Shift.

**QUALIFICATIONS**:
**Must Have**:

- Salesforce Certified Administrator
- 3+ years managing Salesforce & Salesforce integrations
- Minimum 1 year of demonstrated experience in Salesforce CPQ and Conga Composer
- Experience with Salesforce flows.
- Experience with Go-to-market systems
- High level understanding of Apex and LWC framework.
- Superior data analysis, research, and problem-solving skills.
- Attention to detail and thoroughness is a must in completing work tasks.
- Excellent written and oral communication.
- Strong technical aptitude, and high-level interest in internet technologies.
- Bachelor's Degree Required
- Ready to work on US shift hours.

**Good To Have**
- Salesforce Advanced Administrator Certified
- Certification in GTM systems

**OVERVIEW**:
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