Ticketing/ Tour Executive

1 month ago

Ghitorni Delhi Delhi, India Brightspark Leisure Services Pvt Ltd Full time

**Job Vacancy: Tour Executive**

**Company Overview**:
BRIGHTSPARK LEISURE SERVICES PVT LTD, is a leading travel agency specializing in curating unforgettable travel experiences for our diverse clientele. With a strong emphasis on customer satisfaction and personalized service, we offer a wide range of domestic and international tours, catering to both individual and group travelers. We are currently seeking a passionate and organized **Tour Executive** to join our dynamic team.

**Key Responsibilities**:

- **Tour Planning and Coordination**:

- Design and develop detailed itineraries based on client preferences and tour themes.
- Liaise with hotels, transportation providers, local tour guides, and other vendors to finalize logistics.
- Ensure all necessary documentation (tickets, travel insurance, visa support, etc.) is provided to clients.
- Assist clients with their travel bookings, handling inquiries, and offering tour recommendations.
- **Client Relations**:

- Serve as the primary point of contact for clients before, during, and after the tour.
- Provide excellent customer service, answering questions and resolving issues promptly.
- Gather feedback from clients and make suggestions for improving future tours.
- **Operational Management**:

- Manage group dynamics and ensure smooth operations on the ground.
- Oversee transportation schedules, hotel check-ins, activity arrangements, and other logistics during the tour.
- Address any emergency situations or unforeseen challenges that may arise during the tour.
- **Financial Management**:

- Monitor and manage the tour budget, ensuring all expenses stay within pre-set limits.
- Collect payments from clients, issue receipts, and handle invoicing.
- **Marketing and Sales**:

- Assist in developing new tour packages and destination offerings.

**Requirements**:

- **Experience**: Previous experience in the travel or hospitality industry is preferred (ideally as a Tour Executive, Travel Consultant, or similar role).
- **Education**: A degree or certification in tourism, hospitality, business, or a related field is an advantage.
- **Skills**:

- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and/or tour management software.
- Ability to solve problems and handle difficult situations with professionalism.
- Knowledge of various travel destinations and cultures is a plus.
- **Languages**: Proficiency in English (additional languages are a bonus).
- **Travel Requirements**: Willingness to travel and work on tours, both locally and internationally, as required.

**Desirable Attributes**:

- Strong interpersonal skills with the ability to engage with people from diverse backgrounds.
- A genuine passion for travel and creating memorable experiences.
- Ability to work independently as well as part of a team.
- Flexible and adaptable, able to work in a fast-paced environment.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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