Customer Service Representative, E-commerce

3 weeks ago


Remote, India Fulfillment Center Services Full time

Your responsibilities will include but not be limited to:

- Complete ownership of all customer issues until complete resolution is provided to the customer.
- Returns Processing
- Approval, Review, sending return labels, placing customer refunds requests as per our/marketplace policies.
- Claims - Filing Carrier (USPS) Claims & Marketplace claims (A to Z Guarantee claims).
- To work independently while making sound decisions on case information.
- Any other assignments which may be delegated from time to time.

Pay: ₹21,000.00 - ₹28,000.00 per month

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- ecommerce: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: Remote


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