End User Systems Administrator Ii

2 weeks ago

Hyderabad, India Progress Full time

**What you will be doing in this role**
- Manage user and computer accounts in Office365, Exchange, Active Directory, SCCM and JAMF
- Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues
- Recommend hardware and software solutions and participate in IT projects to evaluate, test and implement these technologies
- Participate in the workstation lifecycle management -automated deployment of new systems, user profile migration, etc.
- Partner with the Communication Services team to resolve various network connectivity issues
- Provide IT support for company events and workshops
- Maintain a knowledge base of known issues, solutions, and best practices
- Document technical engineering procedures for use by other members of the IT team.
- Enhance users experience by improving existing or introducing new systems and processes
- At least 2-4 years of experience in the IT support field
- Strong client OS troubleshooting skills (Windows and macOS)
- Exceptional hardware knowledge
- Strong communication skills with the ability to tailor communication styles to different audiences
- Good understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
- Microsoft, Apple, Cisco or similar industry certifications will be considered an advantage
- Experience with macOS, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM, JAMF, Intune) or Virtualization technologies (Hyper-V, ESXi) will be considered an advantage

**What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy**:

- Opportunity to expand your IT knowledge and acquire Microsoft, Apple and other industry certifications
- Constant stream of IT challenges to solve, with the resources to solve them
- Chance to work with cutting-edge technologies
- Opportunity for professional growth
- 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave, Casual leave, Maternity leave, Paternity Leave.
- Premium Group medical Insurance for employee and 5 dependents, personal accident insurance coverage, Life insurance coverage
- A modern office with a well-equipped gym onsite, free access to Yoga, Zumba classes by professional trainers
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans

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