End User Systems Administrator

3 weeks ago

Gachibowli Hyderabad Telangana, India iCIMS Talent Acquisition Full time

Overview:
The Jr. System Administrator plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact at a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise

Jr. System Administrator position reports to the Director of Corporate Technology Operations.

About Us:
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

**Responsibilities**:

- Analyze and design solutions to computing issues as well as troubleshooting, diagnosing and solving issues with both hardware and software
- Will be required to lead complex problem resolution activities in order to get technology incidents and problems resolved.
- Liaise with end user team leads to better understand productivity challenges and drive technical solutions to improve their environment.
- Maintain stable Network operations
- Implements new products, services, and operational solutions as well as augments existing capabilities.
- Utilize ITIL problem management to research and resolve complex technical issues escalated from the End User Support team.
- Develops and maintains training and education documentation for both the end users as well as the support team.
- Surve as escalation point for L2 issues
- Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, change service management.
- Performs advanced administration requiring sound and thorough knowledge of specified operational products /services.
- Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
- Drives incident resolution and root cause analysis of production problems.

Qualifications:

- Minimum of 3 years prior experience of configuring and administrating servers, networks, workstations/laptops and associated software
- Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
- Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
- Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population.
- Must be able to explain diverse technical topics in easy-to-understand language with both technical and non-technical teams
- Advanced proficiency with Microsoft Office (PowerPoint, Excel, Outlook)
- Excellent communication and interpersonal skills.
- Articulates thoughts and ideas clearly, concisely, and persuasively
- Ability to work effectively within a fast paced, changing environment that is going through high growth
- A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
- Strong results orientation with a proven track record of flawless execution and strong attention to detail
- Demonstrated customer service orientation
- Ability to install, maintain and troubleshoot network hardware, software, and peripherals

Preferred:

- BA/BS preferred in computer science, network systems or computer engineering or relevant experience

EEO Statement:
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

Compensation and Benefits:

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