Opening for Client Support Executive

5 days ago

Chandigarh, India Cogniter Technologies Full time

**Skills**:
- Job Title: Client Support Executive- Location: Chandigarh, India- Experience: 0-2 years.- Job Summary- We are seeking a highly motivated and skilled Client Service Executive to join our dynamic team in Chandigarh. As a Client Service Executive, you will be responsible for providing exceptional customer service by assisting customers and employees in identifying software-related issues and offering suitable solutions. Additionally, you will be involved in maintaining customer records, conducting software demonstrations, updating self-help manuals, and ensuring customer satisfaction with our products.- Responsibilities:
- Software Support: Interact with customers and employees to understand and address their software-related problems effectively. Troubleshoot technical issues and provide appropriate solutions to ensure smooth software usage.- Query Logging and Record Keeping: Efficiently log and maintain a comprehensive record of customer and employee queries, resolutions, and interactions in the CRM system.- Software Demonstrations: Conduct software demonstrations to showcase product features and functionality to potential customers and employees, ensuring a clear understanding of the software's capabilities.- Self-Help Manual Maintenance: Regularly update and improve the self-help manual to empower customers and employees to troubleshoot and resolve simple software issues independently.- In-Depth Software Understanding: Develop a thorough understanding of the software products offered to customers, allowing you to provide accurate guidance and support.- Assess IT Knowledge Levels: Evaluate the IT knowledge levels of customers and employees to tailor support interactions accordingly and provide appropriate training when necessary.- Logical Thinking and Problem Solving: Utilize strong analytical and problem-solving skills to identify and resolve complex software-related issues promptly and effectively.- Excellent Communication: Exhibit exceptional communication skills, both written and verbal, to interact professionally and courteously with customers and employees, ensuring a positive customer experience.- Handling Difficult Callers: Demonstrate the ability to handle challenging situations and difficult callers with patience, empathy, and a focus on finding effective solutions.- U.S. Shift Compatibility: Willingness to work in the U.S. shift, including evenings and weekends, to support customers across different time zones.- Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.- Proven work experience of 2-4 years in a client service or technical support role, preferably in the software industry.- Strong knowledge of software products and an aptitude for understanding technical concepts.- Proficiency in using CRM software and other relevant tools for query management and customer support.- Excellent analytical skills and the ability to think critically to solve complex problems.- Outstanding communication skills, both written and verbal, with a customer-focused approach.- Demonstrated ability to adapt to changing technologies and learn new software quickly.- Patience, empathy, and a positive attitude towards customers and colleagues.- Ability to work independently and as part of a team, with a strong sense of responsibility.

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