Fraud & Claims Operations Representative

6 months ago

Hyderabad, India Wells Fargo Full time

**About this role**:
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Claims and Recovery aligns to Fraud and Claims Management (FCM) as a part of the broader Operations group. FCM focuses on delivering an exceptional customer experience with end-to-end fraud and claims management care.

**In this role, you will**:

- Who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience
- This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team
- As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple

**Required Qualifications, US**:

- 1- 2 years of experience in Voice process

Non-Fraud online payment investigation

Money movement of Zell, Online transfer & Bank to Bank transfers
- Strong verbal & written communication, interpersonal
- Excellent data entry skills

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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