Customer Service Representative

2 days ago


Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

**Position**:Customer Service Executive

**Experience**: 2+yrs

**Job Location**:Goa - Remote

**About Us**

We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the most-innovative Cannabis delivery company globally. Recognized by Business Insider amongst top 5 cannabis startups in the US, we’re just getting started in our journey.

**Career Opportunity**:
Grassdoor is already well known as the most well-respected and loved cannabis delivery e-commerce marketplace in California, US validated by our ever expanding brand partner ecosystem. We’re now on the lookout for rock stars to join the expanding GLTPL family in India who share the same passion for building cutting-edge proprietary E-commerce and SaaS solutions for the US cannabis industry. If you have made it this far and have what it takes to build a world-class product, hit us up"

**Job Overview**

We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.The ideal Customer Service Executive will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

**Roles and Responsibilities**:

- Interact with customers to provide and process information in response to inquiries, issues, and requests and maintain a strict SLA for replies.
- Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution.
- Be able to work across multiple channels to communicate with customers and handle queries.
- Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
- Resolve customer complaints in the most efficient and effective manner, referring to issues using correct escalation procedures.
- Identify patterns and devise ideas to improve Grassdoor’s customer support ecosystem.
- Understanding and using the required software, reports, tools, and metrics.
- Striving to achieve first call resolution and maintain the quality of service.

**Requirements, Experience and Qualifications**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Outstanding Communication Skills ( American Accent is a plus)
- Critical thinking based on analytics
- Ability to handle stressful situations appropriately.
- Ability to multitask, set priorities and manage time effectively.
- Sound judgement and take decisions
- Attention to data in detail
- Good listening & probing skills
- Self-motivated and highly reliable
- Graduate in any field
- At least 1 - 2 years' of relevant work experience

**Requirements**:

- Should have laptop and fiber internet with power backup as a plus.

**Work Timings**:
US Shift-Rotational

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are you currently residing in Goa?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- International Calling: 1 year (preferred)

**Language**:

- English (required)



  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **ONLY CANDIDATES LOCATED IN GOA CURRENTLY** **Position**:Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **Job Overview** We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and...


  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **CANDIDATES LOCATED IN GOA CURRENTLY** **Position**:Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **Job Overview** We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot...


  • Goa, India PetZone Full time

    Front office functions and client handling at a busy veterinary clinic **Salary**: ₹14,000.00 - ₹18,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Goa, Goa: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year...


  • Goa, India Analytical Technologies Limited Full time

    **Company Summary** Analytical Technologies Limited is an ISO: 9001 Certified Company engaged in Designing Manufacturing, and Marketing & Providing Service for the Analytical, Chromatography, Spectroscopy, Biotechnology, Biomedical, Clinical Diagnostics, and Material Science & General Laboratory Instrumentation. We have presence in at least 100 countries...


  • Goa, India TATA SIA Airlines Limited Full time

    **Job Overview**: To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning. **Key...


  • Goa, India Home Easy, Inc. Full time

    Home Easy, Inc. is a rapidly growing tech-enabled real estate service business. The company has been active for 4 years and has been consistently profitable with explosive revenue growth in this period. All our sales roles are 100% inbound - no cold-calling and no outbound work more CS, attentiveness and follow through. Most describe it as "the easiest sale...


  • Goa, India Home Easy, Inc. Full time

    Home Easy, Inc. is a rapidly growing tech-enabled real estate service business. The company has been active for 4 years and has been consistently profitable with explosive revenue growth in this period. All our sales roles are 100% inbound - no cold-calling and no outbound work more CS, attentiveness and follow through. Most describe it as "the easiest sale...

  • Sales Representative

    1 month ago


    Goa, Goa, India Think Big Advertising Full time

    **Job Role & Responsibilities** As a Sales Representative, you will play a pivotal role in driving revenue growth and enhancing our customer base. Your key responsibilities include: **1. Client Acquisition & Retention**: - Proactively identifying and reaching out to potential customers. - Building and maintaining strong relationships with existing...

  • Sales Representative

    2 months ago


    Goa, Goa, India Rent My Bike Full time

    **Job Summary**: **Key Responsibilities**: - **Achieving Daily Sales Targets**: - Meet and exceed assigned daily sales targets for our services, and add-ons. - Consistently handle leads, make follow-up calls, and maintain a high volume of client interactions. - **Client Acquisition and Relationship Building**: - Identify new sales opportunities through...


  • Goa, India Discoveries Quintessential Private Limited Full time

    **Overview**: We are looking for an enthusiastic Tele caller for B2B customers in USA to verify leads either by calling or answering requests in a fast-paced environment. You will be responsible for influencing existing customers to signup for our products or services. Minimum 3 years USA/ International tele calling experience. Proven experience as...


  • Goa, Goa, India Mihir Infinite Services Pvt Ltd Full time

    Urgent Hiring **Customer Service Advisor **for International Blended Process Team **Key Responsibilities**: - Handle inbound calls of customer inquiries effectively and professionally. - Provide timely resolutions to customer issues and complaints. - Maintain detailed records of customer interactions in the CRM system. - Stay updated on product knowledge...


  • Goa, India Tata SIA Airlines Full time

    **Job Overview** To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner. **Key Responsibilities** Customer Service & Operations - Ensure Vistara operates in a safe and secure environment, by...

  • Sales Representative

    7 months ago


    Goa, India ReckRute Full time

    Hiring for a **Sales Representative** position **Requirements**: - Must have 0-2 years of experience in the field of Sales - Excellent communication and convincing skills - Must also have excellent client & customer handling skills Location: North Goa Sales Incentives included Shift: - Day shift Work Location: In person

  • Sales Representative

    7 months ago


    Goa, India ARD FINANCIAL SERVICES Full time

    Generating Sales Leads: Identifying and pursuing potential customers through various channels, including cold calling, networking, referrals, and online research. Building and Maintaining Customer Relationships: Establishing strong relationships with existing customers and developing new relationships with prospective clients. Understanding their needs and...


  • Goa, India PAZ GOA Full time

    Brewmaster who can make coffees with art - Mocktail and smoothie preparation - Cash & billing handling - Customer service **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹15,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Bardez, North Goa - 403509, Goa: Reliably commute or planning to relocate before starting...


  • Goa, India 91HR Full time

    JOB TITLE: Service Desk Analyst JOB SUMMARY The primary purpose of the Service Desk Analyst is to handle client inquires and resolve the client issues in a timely manner while providing outstanding customer service PRIMARY DUTIES & RESPONSIBILITIESServe as the initial contact for reporting technical issues, and answering questions regarding upgrades,...


  • Goa, India Firstcry.com Full time

    **Job description** Company profile: **Project Description: (Project on which the new hire will work)** Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø -...


  • Goa, India Academy of Skill Development and Learning Full time

    Answer calls professionally to provide information about products and services and obtain details of complaints. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Follow up to ensure that appropriate actions were taken on customers’ requests. - Refer unresolved...


  • Goa, India Mutha Wagmal Bhuraji Full time

    # Primary focus will be on the sale of products to probable customers within a specific region. Establish a strong general sales market. Focus should be to increase the sales of the company. Generate business leads for the company. Good Communication skills **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per...


  • Goa, India Delhivery ltd Full time

    PFB the JD and Address: Address: **Goa: Delhivery Pvt Ltd, Goa_HQ, Plot No. 59a-1 and 59a-2** **Pilerne Industrial Estate,** **Pilerne Goa, India. 403114** **Key Responsibilities**: - Providing assistance with shipment tracking and delivery inquiries - Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery...