Customer Service Executive
2 days ago
Answer calls professionally to provide information about products and services and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Actively resolve issues for our enterprise partners over the phone and keep updated records of all communications
- Actively engage with internal teams to get the queries resolved for the customers in the defined turn around times
**Skills and Experience Required**:
- Graduation diploma or its equivalent
- Prior experience of using support CRM
- Prior telephone customer support and sales experience
- Basic understanding of banking, finance and technology products
- Flexibility with office timing depending upon business requirements
- Good communication within the team
- Basic understanding of MS Office
- Fluent in English, Hindi, Marathi
This job posting is on behalf of one of our clients
**Salary**: ₹240,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
COVID-19 considerations:
Everyone wears a mask
Ability to commute/relocate:
- North Goa, Goa - 403 505, Goa: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- relevant: 2 years (required)
**Language**:
- English and Hindi (required)
- Marathi or Konkani (preferred)
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