Call Center Representative
2 weeks ago
Job Title: BPO Trainer
**Job Description**:
**Responsibilities**:
- Develop and deliver training programs for new hires and existing employees in the BPO industry.
- Create training materials, including presentations, handouts, and multimedia resources, to support learning objectives.
- Conduct training needs assessments to identify skill gaps and develop targeted training solutions.
- Utilize a variety of training methodologies, such as classroom instruction, e-learning modules, role-playing exercises, and simulations, to engage learners and facilitate knowledge transfer.
- Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
- Provide ongoing coaching and support to employees to reinforce learning and promote continuous improvement.
- Stay informed about industry trends, best practices, and new technologies to enhance training programs.
- Collaborate with HR and operations teams to align training initiatives with organizational goals and objectives.
- Maintain training records and documentation to ensure compliance with regulatory requirements and audit standards.
Qualifications:
- Bachelor's degree in Technology, B.E
- Must have Experience from technical or mechanical industry
- Proven experience as a BPO Trainer or similar role in the BPO industry.
- Strong knowledge of BPO processes, including customer service, sales, technical support, and back-office operations.
- Excellent communication and interpersonal skills, with the ability to engage and motivate learners at all levels.
- Demonstrated proficiency in instructional design and adult learning principles.
- Experience using learning management systems (LMS) and other training tools and technologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Flexibility to adapt to changing priorities and business needs.
- Certification in training and development (e.g., CPTD, CPLP) is a plus.
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Work Location: In person
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