Call Center Representative

2 weeks ago


New Janta Nagar Ludhiana Punjab, India E business India Full time

Job Title: BPO Trainer

**Job Description**:
**Responsibilities**:

- Develop and deliver training programs for new hires and existing employees in the BPO industry.
- Create training materials, including presentations, handouts, and multimedia resources, to support learning objectives.
- Conduct training needs assessments to identify skill gaps and develop targeted training solutions.
- Utilize a variety of training methodologies, such as classroom instruction, e-learning modules, role-playing exercises, and simulations, to engage learners and facilitate knowledge transfer.
- Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
- Provide ongoing coaching and support to employees to reinforce learning and promote continuous improvement.
- Stay informed about industry trends, best practices, and new technologies to enhance training programs.
- Collaborate with HR and operations teams to align training initiatives with organizational goals and objectives.
- Maintain training records and documentation to ensure compliance with regulatory requirements and audit standards.

Qualifications:

- Bachelor's degree in Technology, B.E
- Must have Experience from technical or mechanical industry
- Proven experience as a BPO Trainer or similar role in the BPO industry.
- Strong knowledge of BPO processes, including customer service, sales, technical support, and back-office operations.
- Excellent communication and interpersonal skills, with the ability to engage and motivate learners at all levels.
- Demonstrated proficiency in instructional design and adult learning principles.
- Experience using learning management systems (LMS) and other training tools and technologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Flexibility to adapt to changing priorities and business needs.
- Certification in training and development (e.g., CPTD, CPLP) is a plus.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

Work Location: In person



  • Kirti Nagar, Delhi, Delhi, India Harold Electricals Full time

    Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. **Job Types**: Full-time, Internship,...


  • Kirti Nagar, Delhi, Delhi, India Harold Electricals Full time

    Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. **Job Types**: Full-time, Internship,...


  • Patel Nagar, Delhi, Delhi, India Sky Light Upper Full time

    A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Morning...


  • Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...


  • Ludhiana, India Rebable Consultancy Private Limited Full time

    **The duties and responsibilities of an inbound call center agent**: - **Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. - **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge...

  • Call Center Executive

    4 weeks ago


    New Delhi, India Fabrocare Health Private Limited Full time

    Fabrocare Health Private Limited, is a healthcare company and a diagnostics lab. We have our own in-house call center for customer connect. We are Hiring for Call Center Executives (20), Freshers & Experienced, Decent Salary, Huge Incentives, Day Shift Only, undergrads can also apply. Salary 10k to 25k, **Job Types**: Full-time, Regular / Permanent,...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Ditinus Technology Full time

    Job Tittle - Call Center Executive Candiadte should have good comm skills Qualification - Minimum 12th Language - Hindi and English Age limit - 18-34 Salary - 12 to 25K Walkin Interview timing - 10am to 3pm (Monday to friday) Address: Vista Tower, Plot No E302 7th Floor, Industrial Area, Phase 8A, Mohali Contact no. 8264166124 **Salary**: ₹12,000.00 -...


  • Mohali, Punjab, India IWEBCODE Full time

    _**Job Title: Sales Call Representative **_ - _ We are looking for a motivated and results-driven Sales Call Representative to join our sales team. As a Sales Call Representative, your primary responsibility will be to engage with prospective students and businesses over the phone, promoting our summer training programs and e-commerce services. You will...

  • Hindi Call Center

    4 weeks ago


    Lajpat Nagar, Delhi, Delhi, India AJBSK MULTI TRADE LLP Full time

    NO TARGET JOB HINDI LAUNGUAGE 2MONTH BOND ONLY FOR DELHI LOCATION **Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs**. Suggests modifications and updates to clients existing insurance policies. Builds customized insurance policies and packages to meet...


  • Ludhiana, Punjab, India Print Master Full time

    The job profile of an Offset Print Sales Representative typically includes the following responsibilities: Prospecting for new clients: The Sales Representative must identify potential clients and develop strategies to approach them. Building and maintaining relationships: The Sales Representative must build relationships with existing and potential clients...


  • T Nagar, Chennai, Tamil Nadu, India COAL HOSPITALITY Full time

    To answer every call effectively for Restaurant table bookings and cancellations. - Taking feedback from the dined-in customers about foods and service and other criteria. - Attend to customer calls immediately with a zeal to help and always courteous and soft spoken, - To be able to coordinate with the operation team for bookings and cancellations -...

  • Telecaller

    7 days ago


    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...

  • Tele Caller Executive

    4 weeks ago


    Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...


  • Ludhiana, India Areto Full time

    **Position Overview**: We are seeking a motivated and enthusiastic Sales Call Representative to join our dynamic sales team. As a Sales Call Representative, you will play a crucial role in generating leads, nurturing relationships, and closing sales through effective communication and persuasive skills. Your primary responsibility will be to engage potential...

  • Sales Representative

    2 weeks ago


    Ludhiana, Punjab, India Anytime Fitness Full time

    **Anytime Fitness** is looking for a sales representative to be responsible for generating leads and meeting sales goals. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients. In order to be successful in this role, you will need to have a deep understanding of the sales process and...


  • Ludhiana, Punjab, India Rana Fertility Center Full time

    Join our team as a Hospital Telecaller and play a crucial role in assisting patients, scheduling appointments, and providing excellent customer service over the phone. Responsibilities:Make outbound calls to patients for appointment scheduling and reminders. Answer inbound calls from patients, addressing inquiries and providing assistance. Maintain...


  • Ashok Nagar, Delhi, Delhi, India KURC DESIGN Full time

    Roles & Responsibilities : call center executive (Hindi) - Attending Inbound calls, Answer the customer query correctly, Customer respect and satisfaction **Salary**: ₹10,500.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass)...


  • Mohali, Punjab, India InfluxService Full time

    International Call Center (Voice Process) for Freshers - 1+ year Location : Mohali Responsibilities: - Provide customer support and resolve customer queries on call. - Handle inbound calls from the customers - Identify the needs of customers, resolve issues, and provide solution - Maintain good customer relations - Meet personal targets and work towards...

  • Front Office

    4 weeks ago


    New Delhi, India Park Hospital Full time

    Front Office / Hospitality / Call Center Walk-in Interview Fri, Sat & Sun 31 Mar, 1 & 2 Apr 8 AM ONWARDS Venue: PARK HEALING TOUCH HOSPITAL, CHANDIGARH-AMBALA HIGHWAY, AMBALA

  • Call Center Executive

    4 weeks ago


    New Town, Kolkata, West Bengal, India Nextdoor Kitchens Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...