Inbound Call Center Agent
3 weeks ago
**The duties and responsibilities of an inbound call center agent**:
- **Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service.
- **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions.
- **Providing information**: Another core area of responsibility for call center agents is providing accurate and timely information to customers. This includes key product details, service offerings, pricing, and other relevant information.
- **Upselling and cross-selling**: Unknown to many, inbound call center agents are also responsible for identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty.
- **Documenting calls**: In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software.
- **Following scripts**: Call center agents may also be required to follow specific scripts or call flows when handling certain types of calls or customer inquiries.
- **Meeting performance metrics**: These agents are also responsible for meeting specific performance metrics, such as call volume, call quality, customer satisfaction, and sales targets.
- **Participating in training**: Finally, agents may be required to participate in ongoing training to improve their skills and knowledge, ensuring that they are able to provide the best service to customers.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,500.00 - ₹25,800.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (required)
**Speak with the employer**
+91 9875900231
Expected Start Date: 27/07/2023
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