Customer Centre Representative

6 months ago

Gurgaon, India Zone IT Solutions Full time

We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients to continue to function through COVID-19. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can.

**Requirements**:
As part of the day-to-day operations, the associates will be expected to perform the following:

- Manage customer accounts for their end-to-end service activation.
- Informing customers about the process scheduling of appointments and service activation
- Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
- Engage customers by utilizing effective questioning techniques to identify issues
- Time management and the ability to prioritize workloads to meet targets
- Meet all productivity and quality performance measures related to the role

**To be successful you will have**:

- Proven experience working in a fast-paced call center or customer service environments
- Customer-centric and should be committed to improving customer experience.
- Possess effective problem-solving skills and have the ability to deliver timely resolution.
- Ability to work under pressure and handle difficult customers.
- Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business.
- Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role
- Excellent listening skills, being able to listen effectively and understand customers’ issues.

**Benefits**:
About Us
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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