![Wattmonk Technologies Private Limited](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Executive
2 weeks ago
We are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and maintaining a high level of professionalism.
**Key Responsibilities**:
**Issue Resolution**: Identifying customer concerns, complaints, or technical issues and taking appropriate steps to resolve them.
**Product Knowledge**: Developing a deep understanding of our company's products or services to provide accurate information to customers.
**Documentation**: Maintaining detailed records of customer interactions, including the nature of the inquiry, actions taken, and resolutions achieved.
**Quality Assurance**: Ensuring that all customer interactions meet company standards for professionalism and customer satisfaction.
**Escalation**: If a customer's issue cannot be resolved at the first contact, escalate it to a higher level of support or management.
**Sales Support**: Assisting with product sales, order processing, and upselling where applicable.
**Qualifications and Skills**:
- Bachelor's degree is required.
- Previous experience in a customer service or contact center role is preferred.
- Excellent communication skills, both verbal and written.
- Strong empathy and the ability to understand and address customer concerns.
- Patience and a calm demeanor when dealing with frustrated or upset customers.
- Technical proficiency with various software and tools used in customer interactions.
- Problem-solving abilities and the capacity to think on your feet.
- Multi-tasking skills to handle multiple customer inquiries through different channels.
- Adaptability to changing situations and customer needs.
- Teamwork and collaboration with colleagues to solve complex issues.
- Professionalism and a courteous demeanor.
**Job Types**: Permanent, Full-time
**Salary**: ₹800,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What's your expected CTC?
- How soon you can join us?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Contact Centre Executive: 2 years (preferred)
- US accent: 3 years (preferred)
Shift availability:
- Night Shift (preferred)
**Speak with the employer**
+91 9205427669
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