Customer Success Executive

2 weeks ago


Indiranagar Bengaluru Karnataka, India DOQFY Full time

Functional Area: Sales B2B - SaaS Product

Designation: Customer Success Executive

Location: Bangalore / Karnataka

Experience: 1- 4 years

Compensation: 20,000 CTC to 25,000 CTC per month

**About DOQFY**:
DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the productivity of the organizations and easing the time consuming process of procuring the legal ancillary services.

Job Title: Customer Success Executive

Job Summary: The Customer Success Executive is responsible for ensuring the satisfaction and success of the company's customers by managing their relationships and providing support and guidance. This individual will work closely with customers to understand their needs, identify any issues or concerns, and develop strategies to retain and grow their business.

**Key Responsibilities**:

- Onboard new customers, providing training and support to ensure they are able to fully utilize the company's products or services
- Act as the primary point of contact for customers, addressing any questions or concerns they may have
- Work closely with other teams within the company, including sales and product development, to ensure that customers' needs are being met
- Identify opportunities for upselling or cross-selling, and develop and implement strategies to increase customers' lifetime value
- Monitor customer satisfaction levels and develop and implement strategies to improve them
- Analyze customer data to identify trends and insights that can inform the development of new products or services
- Prepare regular reports on customer satisfaction, retention, and revenue growth

**Qualifications**:

- Minimum of 2 years of experience in customer success, account management, or a related field
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple projects simultaneously
- Experience with data analysis and reporting
- Strong understanding of the company's products or services and the industry in which it operates
- Bachelor's degree in business, marketing, or a related field
- Strong computer skills and proficiency with CRM systems and other relevant software.

Schedule:

- Day shift

Ability to commute/relocate:

- Indiranagar,, Bengaluru - 560008, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (preferred)

**Experience**:

- Sales & Customer Service: 1 years (mandatory)
- total work: 2 years (preferred)

**Job Type**: Regular / Permanent

**Salary**: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 9886327819
Expected Start Date: 23/01/2023



  • Indiranagar, Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...


  • Indiranagar, Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...


  • Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...


  • Bengaluru, Karnataka, India Leadrat Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...


  • Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...


  • Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...


  • Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...


  • Bengaluru, Karnataka, India Microsoft Full time

    Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of implementation...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India growel softech Full time

    Requirement Role - Customer Support Executive Open Positions - 100 Required skills - Minimum Graduate, Freshers, Hindi and English Speaking is a must and basic understanding of finance. CTC - 2.83 LPA (2.75 LPA fixed + 8000 variable pay + 1000 communication reimbursement + Health Insurance) Location - Bangalore, Jaipur, Mumbai Customer Success...


  • Bengaluru, Karnataka, India Paws N Collars Full time

    **Job Title**: Customer Success Executive **Location**: Pet Hotel by PawsnCollars, Bangalore, Karnataka **About Us**: PawsnCollars is a leading pet care facility dedicated to providing exceptional services and products for pets and their owners. Our mission is to ensure that every pet feels at home while staying with us and that every customer receives the...


  • Bengaluru, Karnataka, India Inkle Full time

    **About us**: - Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software. - We are a team of passionate and creative individuals who believe in the...


  • Bengaluru, Karnataka, India Easyship Full time

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **Key Responsibilities** - Facilitating the successful onboarding of new customers - Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove. - Establish clear retention goals and process milestones for the customer and employees to work on. - Increasing customers LTV and...


  • Carmelram, Bengaluru, Karnataka, India Champions Group Full time

    Job Title - **Customer Success Executive** Work Location - Sarjapur Road,**Bangalore** **Shift:Night Shift-Females Only** **Customer Success - **A customer success Executive supports the client after sales prospects to active users on our Services/Products. They have to be focused on customer loyalty and building close long-term client relationships....


  • Bengaluru, Karnataka, India NBC India Full time

    We are looking for Customer Success Executive for our client based out of Bangalore (Koramangala). **DRIVE ON 2nd & 3rd May** **Mandatory Requirements** **1. Very good Communication Skills** **2. Fluency in Hindi, English & Any other Regional Language** **3. Should be open to commute to Koramangala as it is WORK FROM OFFICE** **Responsibilities**: -...

  • Mis Executive

    1 week ago


    Bengaluru, Karnataka, India FloBiz Full time

    **MIS Executive - Customer Success** **About Company** FloBiz is India’s first neobusiness platform. We’re building mobile first solutions to digitize 70 million MSMEs in India. MyBillbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding and monitor their stock on the go. MyBillbook is currently...

  • Customer Success

    2 months ago


    Bengaluru, Karnataka, India LeadSquared Full time

    **LeadSquared **is currently seeking a highly motivated **Customer Success Executive - North America **to join our team in Bengaluru. **Who we are?** LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the...